My windows Explorer stops working when I try to use the file menu on a file.

My windows Explorer stops working when I try to use the file menu on a file. If a file is selected in a folder that windows Explorer will be display Windows Explorer has stopped working the message box. This occurs only if a file is already selected and you click on the file option in the menu bar. All the other menu items work well if a file is selected or not, and if no file is selected the menu file works fine. I already ran SFC/scannow from the command prompt, but it returns no violation.


Thanks for posting your question in the Microsoft community forum!

I understand that you are having problems with Windows Explorer. I'll help you solve the problem. To be able to understand the question in a better way, I would like to ask you a few questions.

(1) did you make any changes before the show?

(2) how often does the problem occur?

Method 1:

Step 1: You can check if the same problem occurs in safe mode.

Please follow the link on how to start the computer in SafeMode below.

Step 2: Perform a clean boot.

Put your boot system helps determine if third-party applications or startup items are causing the problem.

How to set up Windows 7 to start in a "clean boot" State

Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

See also:

Error: Windows Explorer has stopped working

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Note: Choose a date before that the problem occurred as your restore point while performing a system restore.

WARNING: Perform a restore of the system can change your settings and delete your unsaved data. Do it at your own discretion.

Please let me know the status of the issue. I will be happy to provide you with the additional options that you can use to get the problem resolved in Microsoft Windows.

Tags: Windows

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