my windows laptop 8 is not start blue screen with an error message

I have a laptop of Acer windows 8 that won't start - it has one blue screen with an error message and other options that work. I do not have a windows 8 dvd or any other device installation and I cannot restart my factory because I have files that are not backed up so they cannot be deleted. Can someone please?

Thank you for Madi responded and sorry to see that the issue still persists. I appreciate your efforts to try to resolve the problem.

Since we tried all possible solutions and you do not have a disc of Windows 8. You must contact the manufacturer of the computer. They will be able to participate in the repair of Windows.

http://us.Acer.com/AC/en/us/content/support

If you have problems with Windows in the future, get back to us. We will be happy to help you.

Tags: Windows

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    --------------------------------------------------------------------

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    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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    ~ ~ ~ * E-mail address is removed from the privacy * ~ ~ ~

    CONARE nullius momenti videri fortasse missilibus careant
    ------
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