My Windows Media Player will play the video of an MPG file, but it will not play the sound. What is the cause?

I do video editing.  I transferred my camera video file and Windows Media Player played the video and audio very well at the beginning.  I edited the file with editing software and exported the file again.  Now, the sound will not play using WMP but it will play if I use video editing software.

As a result, I've uploaded new files from the camera and now WMP not give me sound on those either.  If something seems to be affected by my WMP.  Any help you can give would be much appreciated.

Hi rgosmond,

(a) don't you get any specific error message when you play the video?

(b) what is the file format of the resulting video file after editing by using the video editing software?

(c) you are able to play the files on the computer? You hear the sound?

I suggest you try the following steps:

O make sure that windows MediaPlayer is not muted, press F7 on the keyboard to turn the sound back on.

Ø check if the volume is at a minimum in Media Player, press F9 on the keyboard to increase the volume.

Verify that the default audio device is correctly set

1. click on start, type Sound in the box to start the search.

2. click on sound in the results of search at the top of the start menu.

3. click on the tab reading notice the check mark next to the default device. For most users, the default device is speakers. Make sure that the audio settings are configured as expected. Follow these steps:

4. on the playback tab, select the playback device, click Properties, click the Advanced tab and make sure that the default Format is set to the value you expect. When you are finished, close this window to return to the previous window.

5. on the playback tab, select the playback device, click on configure and make sure that the configurations are set correctly.

6. If the sound settings are well positioned, you are using speakers as the audio device and your speakers are already set as the default device, go to method 5 now.

7. Select the audio device you want as the default audio device and then click on set as default.

8. click OK to save your settings and close the sound dialog box.

Now, check if the problem is resolved.

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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