My Windows Vista laptop (dv9000 HP) is unable to update the drivers for the drive DVD-cannot use the device.

The above mentioned laptop displays error Code 39 in Device Manager. I tried to remove the device and scan for hardware, but not able to download the drivers needed to use the device. Help, please. Thanks to you all.

Hello

Thanks for posting in the Microsoft Community Forum, please be assured that we would do our best to help you.

There are many causes of Code 39 errors in Device Manager:

a. a required device driver is missing.

b. a required binary file is corrupt.

c. There is a problem with the file I/O process.

(d) a pilot that refers to an entry point in another binary file cannot load.

The recommended solution is to remove the device and reinstall the drivers for this device. As you have tried this step, I suggest you to try the steps mentioned below and check:

Step 1:

Try the fixit mentioned first and check if the dvd player works:

http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

Step 2:

Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

http://support.Microsoft.com/kb/929461

Step 3:

Try the steps in the following link and check if the dvd player works:

Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/314060

If you have any questions do not hesitate to answer, we would be happy to help.

Tags: Windows

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