my wireless router appears to be defective

my century link internet service is not stay, even if I unplugged the modem for 15 minutes and much more.  the lights indicate the wifi works, but I can't remember the internet service.  I'm not technological, so I need a simple language.  Thank you.

not sure how I should be contacted.

Hello

1. What is the brand and model of the modem?

2. what operating system is installed on the computer?

3. what browser do you use to access the Internet?

4. do you get an error message when you access a Web site?

Internet connection issues are more often caused by disconnected cables or by routers or modems that do not work correctly.

Perform the steps from the link mentioned below, if you are using Windows 7 and see if the Internet works.

http://Windows.Microsoft.com/en-in/Windows7/why-can-t-i-connect-to-the-Internet

Answer please if you have any questions.

Tags: Windows

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