my XP is not booting (white screen) and crashes at isapnp.sys then in safe mode.

My XP Home Edition is not booting (white screen) and crashes at isapnp.sys then in safe mode. Please help as soon as possible because I need this platform for school!

What is your system brand and model?

Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

The afflicted system has a CD/DVD drive work?

You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

The symptom often means that your system is of a malicious software.

With this particular symptom of hanging on isapnp.sys in Mode safe is to search for a driver of zero-byte length file in the c:\windows\system32\drivers folder.

Of course, you have to boot the system on something in order to access the hard drive to find the suspicious file and get rid of it.

If you have any installation CD bootable XP real where you start in the XP Recovery Console, or you are not sure what type of bootable CD, you have,
make a CD of bootable XP Recovery Console or Hiren Boot CD and don't forget.

There is no XP media needed to make a Hiren Boot CD or a bootable XP Recovery Console.  You can access the folder and check if
There is this action suspect file and take.

Once you're booted to the CD of your choice, navigate to the following folder (assuming that XP is installed on your C volume):

c:\Windows\System32\Drivers

Looking for a file that ends with an extension .sys and zero bytes in length.  The file can also have a curious name because she may have been generated at random.

If you are in the XP Recovery Console, issue the following command in the c:\windows\system32\drivers folder:

dir *.sys

Files Scrolls one screen at a time.  Look at the list of files with .sys extensions and their lengths.  You don't need to
worry about directories...  If you see a file with a .sys extension which is zero byte, it is suspect.

If you use just the Mini XP Mode a Hiren boot CD (which works as Office XP), navigate to the folder of the my
Computer desktop icon and locates the suspect files.

You really want to remove the suspicious file once you get running and you run some scans for malware, but if you are
not sure what is the suspicious file or if it might be necessary, just rename the suspicious file for now, in case you are not sure.

For example, if you find zigxrtml.sys folder had a length of zero byte, rename it:

Rename zigxrtml.sys zigxrtml.bad

Renaming or removing the suspicious file to get the system running is not resolved the problem.  It is the symptom of the problem.

The problem is your system is infected by malicious software and you should always follow up with a few scans to remove infections.

Once your system is running, followed with MBAM and SAS to be sure that the affliction has really been removed.

Reduce the risk of malware by running some scans.

Download, install, update and do a full scan with these free malware detection programs can solve any problems:

Malwarebytes (MMFA): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

It can be uninstalled later if you wish.

The scans by operating clean, restart, test your task manager and we can repair any other pending issues.

Do, or do not. There is no test.

I decided to implement the points for a new puppy instead of a pony!

Tags: Windows

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