My XP VM is enabled but the backround becomes black and and the internet comes up saying that I have to upgrade to windows 7. What to do.

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• Downloads of update but the message continues to say that I have an update to install

  I hit installand the update of the charges; However, a few moments later, I get the same prompt to install the update

  Hi Michael,

  This means that your update is not completely installed.

  Try to rename the AdobeUpdaterPrefs.dat in AdobeUpdaterPrefs.dat_old file from the following location.

  Mac OS	/Users/folder Support/Adobe/AAMUpdater/1.0/AdobeUpdaterPrefs.dat
  Windows 7.0 and higher	\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat C:\Users\
  Windows XP	C:\Documents andSettings\Application Data\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat Settings\

  Kind regards

  Sumit Singh

• I've updated to 6, but the home page still says that I'm not on the latest version.

  I updated 2 times but the home page still says that I'm not on the latest version.

  What you set as your home page? The default Firefox homepage have a message like that. In addition, you have posted here with Firefox 6.0 - the latest version.

• I'm trying to reinstall my program elements 2 photoshop again - I did successfully in the past, but now, adobe does not accept my serial number. The message I get says that this isn't an Adobe ID. What should I do?

  I'm trying to reinstall my program elements 2 photoshop again - I did successfully in the past, but now, adobe does not accept my serial number. The message I get says that this isn't an Adobe ID. What should I do?

  Find the serial number of your Adobe product quickly

• I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy when you already took my payment for it. Please help me!

  I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy, when adobe already had my payment for it. Pleas help me!

  Hi Charlotte,.

  Please check the help below document:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• Can I use the Vista license that I have just upgraded to windows 7 Upgrade a computer is currently using XP?

  Can I use the Vista license that I have just upgraded to windows 7 Upgrade a computer is currently using XP?

  Can I use the Vista license that I have just upgraded to windows 7 Upgrade a computer is currently using XP?

  Lol when you upgrade you send upwards with a license, not two. The license of Vista is subsumed in Windows 7 one and can no longer be used. This is the reason for which an upgrade is cheaper than licensed full.

• I have a subscription to the CC - this to say that I have access to both bridge?

  I have a subscription to the CC - this to say that I have access to both bridge?

  Same answer: Yes.

• Adobe Flash Player 18.0.0.194 is installed, but the plugin check, it says that adobe Flash 17.0.9.18 is exceeded, even if I have the latest version of Flash.

  I have a bit of a problem that does not appear on another computer. I am running Windows 7 and on one of my computers in the office and it is visible in Mozilla Firefox Adobe Flash played being updated and overwhelmed at the same time. I have the latest installed flash player which is 18.0.0.194, but it is still announcing Adobe Flash Player 17.0.9.18 and says that it is obsolete. I checked my system with a few technicians as well and it is very clear that only Flash Player 18.0.0.194 is installed on my system for Internet Explorer and Firefox. We are at loss as to what is happening or why it shows this error. I don't even have Adobe Flash 17.0.9.18 installed on the system. With the computer always upward in the shop, after a week and make a ton of search in the forums, that we are all at a loss of what is happening. We tried to uninstall Firefox and reinstalling and that did not help. We also tried to uninstall Adobe Flash and reinstall a new version of it as well. None of them is the problem. Firefox reset as well didn't help either. Being that this happens only on one computer I think it's a very strange situation. Y at - there anyone out there who has an idea of what is happening and how to fix or is really something that can't be fixed? There is no virus on the system. Yes, I tried the update through the update button as well as trying to go directly to the site Adobe itself. Any help would be greatly appreciated.

  Well, I just thought about it all now, but I still want to thank you for your help. You'll love the answer too. I was literally looking at the plugin page and I saw 17.0.9.18 and I arrived just to scroll to the bottom of the page where he showed another application like 17.0.9.18. Guess what he listed as. Real Player. I uninstalled Real Player cloud of programs and it solved the problem. The problem is that stupid little icon appears as Adobe Flash up and in fact what we really know that for 17.0.9.18 is true cloud player. Boy, heaven's to betsy, if anyone out there has the problem I did I sure as hell hope it helps you too. Thanks again for your help. I use no loss anyway so no Real big Player cloud for me. XD

• I need to reinstall my apps, but the Director of CC says that the apps are all still installed

  I dealt with some problems with my computer after a power failure.  I had the hard drive replaced and the operating system reinstalled by a technician.  I reinstalled my Adobe apps a few days ago, but I have a few questions.  The technician suggested that I trash all my adobe files and download and re-install.  The Director of CC show again all the apps are still installed and will not let me download again.  I downloaded the adobe cleaner application and who ran but the Director of CC desktop always shows as installed applications listed.  Could you please tell me about the best way to solve this problem?  Thank you.

  Hi MediaSusan,

  Rather than move the apps to the trash to uninstall them properly.

  To uninstall the app under Mac

  ---> Finder---> Applications---> Utilities---> Adobe Installers uninstall all Adobe applications together.

  Launch the creative cloud Office---> logout (from preferences)--> sign of return to

  It will begin to show you the opportunity to install these applications.

  Thank you

  Kapil

• I download the update for first elements 13 but after that he ends and reopen the program it tells me that I have (yet) a new update. WHAT SHOULD I DO?

  Whenever I open the first 13 items, it says I have a new update. I'm updating. It restarts and... said... I HAVE A NEW UPDATE! What should I do now?

  Hi daddyswitlgirl,

  Please try to run the updater through help > updates. Apply the updates and then restart help > updates. Let us know if you still see available updates.

  Best,

  Del

• I have Windows 7 on an old laptop that is not connected to the internet. PC says that it is an illegal copy. Not the case! I can give you the serial number. What can I do?

  Windows 7

  The original disc was purchased by me and recorded in Eunice b. Kirkman Microsoft would have a record of it?

  My laptop has been on the shelf for several years unused until I turned on it yesterday.  He tells me that I have an illegal copy of Windows.  I know that's not true.  I want to take it with me when I visit my son in the month of April, but I'm afraid to use it.

  Have you tried to restart by phone?

  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
  http://support.Microsoft.com/kb/950929/en-us

• Just in case my MacBook pro is off. When I turn on the screen becomes black and a folder with a question mark symbol starts to Flash. ¿Anyone know what to do?

  My MacBook pro retina just turned off. whenever I try to turn it back on, a black screen with a folder symbol and a question mark starts blinking. Can anyone help please?

  The? a mark indicating that it cannot find your hard drive. Sounds like your hard drive is dying/dead. You have a recent backup?

• Anyone receiving calls from Microsoft Windows (call center from India by the sounds of it) saying that you have a corrupted file? Or is it a scam?

  We received a call last night from someone who claimed to be the Windows technical department saying that our computer has a file corrupted Microsoft on this issue.  First name: Richard Williams.  0261 004030 callback number.  Sounds like an Indian call center.

  I can't believe that cold Microsoft calls people.

  A quick search on google news suggests that people in Britain were targeted by something similar.

  It's a scam.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/please-read-Don

• Add Microsoft difficulty It Center because IE kept freezing and crashing. The program Fix it says that I have dozens of toolbars. How can I get rid of most of them?

  It lists: AG class SearchHook Alot Toolbar, Alot Toolbar Helper, AOL Toolbar, toolbar, AVG Safe Search, Baidu Toolbar, toolbar BitDefender pluss 44 to ask for more. How all this * get on my computer? How to decide which can be removed without compromising the useful programs? How can I get it my machine? Virtually none of them appear under management modules, so that they seem to be hidden fom me somehow. How or why is this possible?

  Uninstall them via the--> adding control panel / remove programs.

  Also...

  Search for malware:

  Download, install, execute, update and perform analyses complete system with the two following applications:

  • MalwareBytes (FREE)
  • SuperAntiSpyware (FREE)

  Remove anything they find.  Reboot when necessary.  (You can uninstall one or both when finished.)

  Search online with eSet Online Scanner.

  The less you have to run all the time, most things you want to run will perform:

  Use Autoruns to understand this all starts when your computer's / when you log in.  Look for whatever it is you do not know using Google (or ask here.)  You can hopefully figure out if there are things from when your computer does (or connect) you don't not need and then configure them (through their own built-in mechanisms is the preferred method) so they do not - start using your resources without reason.

  You can download and use Process Explorer to see exactly what is taking your time processor/CPU and memory.  This can help you to identify applications that you might want to consider alternatives for and get rid of all together.

  Do a house cleaning and the dust of this hard drive:

  You can free up disk space (will also help get rid of the things that you do not use) through the following steps:

  Windows XP should take between 4.5 and 9 GB * with * an Office suite, editing Photo software, alternative Internet browser (s), various Internet plugins and a host of other things installed.

  If you are comfortable with the stability of your system, you can delete the uninstall of patches which has installed Windows XP...
  http://www3.TELUS.NET/dandemar/spack.htm
  (Especially of interest here - #4)
  (Variant: http://www.dougknox.com/xp/utils/xp_hotfix_backup.htm )

  You can run disk - integrated into Windows XP - cleanup to erase everything except your last restore point and yet more 'free '... files cleaning

  How to use disk cleanup
  http://support.Microsoft.com/kb/310312

  You can disable hibernation if it is enabled and you do not...

  When you Hibernate your computer, Windows saves the contents of the system memory in the hiberfil.sys file. As a result, the size of the hiberfil.sys file will always be equal to the amount of physical memory in your system. If you don't use the Hibernate feature and want to reclaim the space used by Windows for the hiberfil.sys file, perform the following steps:

  -Start the Control Panel Power Options applet (go to start, settings, Control Panel, and then click Power Options).
  -Select the Hibernate tab, uncheck "Activate the hibernation", and then click OK. Although you might think otherwise, selecting never under "Hibernate" option on the power management tab does not delete the hiberfil.sys file.
  -Windows remove the "Hibernate" option on the power management tab and delete the hiberfil.sys file.

  You can control the amount of space your system restore can use...

  1. Click Start, right click my computer and then click Properties.
  2. click on the System Restore tab.
  3. highlight one of your readers (or C: If you only) and click on the button "settings".
  4 change the percentage of disk space you want to allow... I suggest moving the slider until you have about 1 GB (1024 MB or close to that...)
  5. click on OK. Then click OK again.

  You can control the amount of space used may or may not temporary Internet files...

  Empty the temporary Internet files and reduce the size, that it stores a size between 64 MB and 128 MB...

  -Open a copy of Microsoft Internet Explorer.
  -Select TOOLS - Internet Options.
  -On the general tab in the section 'Temporary Internet files', follow these steps:
  -Click on 'Delete the Cookies' (click OK)
  -Click on "Settings" and change the "amount of disk space to use: ' something between 64 MB and 128 MB. (There may be many more now.)
  -Click OK.
  -Click on 'Delete files', then select "Delete all offline content" (the box), and then click OK. (If you had a LOT, it can take 2 to 10 minutes or more).
  -Once it's done, click OK, close Internet Explorer, open Internet Explorer.

  You can use an application that scans your system for the log files and temporary files and use it to get rid of those who:

  CCleaner (free!)
  http://www.CCleaner.com/
  (just disk cleanup - do not play with the part of the registry for the moment)

  Other ways to free up space...

  SequoiaView
  http://www.win.Tue.nl/SequoiaView/

  JDiskReport
  http://www.jgoodies.com/freeware/JDiskReport/index.html

  Those who can help you discover visually where all space is used.  Then, you can determine what to do.

  After that - you want to check any physical errors and fix everything for efficient access"

  CHKDSK
  How to scan your disks for errors* will take time and a reboot.

  Defragment
  How to defragment your hard drives* will take time

  Cleaning the components of update on your Windows XP computer

  While probably not 100% necessary-, it is probably a good idea at this time to ensure that you continue to get the updates you need.  This will help you ensure that your system update is ready to do it for you.

  Download and run the MSRT tool manually:
  http://www.Microsoft.com/security/malwareremove/default.mspx
  (Ignore the details and download the tool to download and save to your desktop, run it.)

  Reset.

  Download/install the latest program Windows installation (for your operating system):
  (Windows XP 32-bit: WindowsXP-KB942288-v3 - x 86 .exe )
  (Download and save it to your desktop, run it.)

  Reset.

  and...

  Download the latest version of Windows Update (x 86) agent here:
  http://go.Microsoft.com/fwlink/?LinkId=91237
  ... and save it to the root of your C:\ drive. After you register on the root of the C:\ drive, follow these steps:

  Close all Internet Explorer Windows and other applications.

  AutoScan--> RUN and type:
  %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
  --> Click OK.

  (If asked, select 'Run'). --> Click on NEXT--> select 'I agree' and click NEXT--> where he completed the installation, click "Finish"...

  Reset.

  Now reset your Windows with this FixIt components update (you * NOT * use the aggressive version):
  How to reset the Windows Update components?

  Reset.

  Now that your system is generally free of malicious software (assuming you have an AntiVirus application), you've cleaned the "additional applications" that could be running and picking up your precious memory and the processor, you have authorized out of valuable and makes disk space as there are no problems with the drive itself and your Windows Update components are updates and should work fine - it is only only one other thing you pouvez wish to make:

  Get and install the hardware device last drivers for your system hardware/system manufacturers support and/or download web site.

• When I try to copy my photos in my pictures I get the error message me tellin that I have to reinstall C:\WINDOWS\ systems32\mshtml.hlp file. How can I do this

  I'm trying to find out how to reinstall the C:\WINDOWS\systems32\mshtml.hlp file to allow me to copy photos in my pictures folder.  Can someone help?

  Hi SheilaOxley,

  Take a look at steps suggested by AntiDuck in the link.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-networking/saving-photos-from-email/f60838f4-0d8f-4ade-A305-8a5f23e5888f