name of product-HP Pavilion dm1 Notebook PC, you hear no sound after update window 8

name of product-HP Pavilion dm1 Notebook PC

product number - QB382PA #ACJ

After the update for a few days, I could hear the sound of my laptop. now I'm unable to get sound and same card for my sound device. Help me solve this problem. Thank you.

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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