Name of the caller is not showing blackBerry Smartphones don't not (single issue)

Dear all,

I wonder if anyone can help please. When I receive calls on my Blackberry Curve 8900 - the name of the appellant are not displayed on the screen (only the phone number). I saved all the names in my address book. I find it quite frustrating (I never know that name and had to memorize numbers).

Thank you in advance for your help! Best regards, Irene

Hello and welcome to the Forums of Support BlackBerry.com.

It could be one of the three solutions... Try these:

1. make sure that you set your own country code to the Phone Dialer screen > Options > smart dialing.
Set your country code in this format: "+ xx" where xx = country code. Some countries have two or three-digit country Codes. Do not place not the '+' in the entrance of your contact.
* In the United States, the value of this country as '+ 1' Code and place your local area code in the appropriate box (this normally the default setting in a new BB).

2. in the same place, change the length of National number for the number of digits corresponding to your country (since some countries have less than 10 as that set by default in the BB). Check out the total numbers, less country code. Do not place not the '+' in the entrance of your contact.
* For example, some countries have a total number to 8 (more than 3 for the country code). You must enter '8 '.

3. you probably have "Content Protection" located on your address book.
Look at the Options > Security > General settings. Scroll down to the content Protection > include addresses = no

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