Native resolution of the screen disappeared

I returned to my office this morning to find that my screen resolution had spontaneously changed to 1024 x 768. My monitor's native resolution is 1920 x 1080. I tried to restart the computer, but nothing has changed. Then when I went to change the resolution to 1920 x 1080 option disappeared from the menu. It's as if the computer knows all of a sudden what monitor it's connected to. The computer is a gateway running Windows 8 that I bought new in January of this year. I tried the convenience store and the only answer he gave was "material changes may not have been detected. It has not changed hardware to the computer since I bought it. The software change that recent was an automatic update of Windows I downloaded two or three days ago, and my virus detection software is not picked up anything lately. The video driver software is updated according to the computer's Device Manager. This isn't the first problem I've had with this computer by a long shot, but usually problems are solved by reboot or install updates to Windows. This is the first time that I had a problem with it that could not easily be repaired and this is the first time I've ever known a settings option any simply disappear into a menu. I have the planned resolution at 1440 x 900 now which is usable but not optimal. Any suggestions?

I just think that getting a new screen could be how the faster and less "dangerous" to solve the problem.

By chance someone else with the same problem yesterday apparently resolved with a new cable...

http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-hardware/cannot-get-1680x1050-or-1920x1080-native/e073119d-2aa5-4a40-93e2-e1be5403180c?page=2#LastReply

FYI

Robert Aldwinckle
---

Tags: Windows

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