Need help!  Cannot download files from iPhone to PC

Whenever I try to copy pictures from my iPhone to my computer Windows 10 5s, I get this message: "the machine has stopped responding or has been disconnected."  I get the message when I click on the 100APPLE folder.  He worked before the latest OS system upgrade (10.0.1).

The computer recognizes the iPhone is not the ports on my PC.  I can charge my iPhone from any USB port on the computer.

For any help or suggestion would be greatly appreciated.

Hi debbac!

I see that you get an error message when you try to copy photos from your iPhone to your computer.  I know it's important to be able to copy your pictures to your computer, and I'm happy to help you.  Please try to import your photos using the instructions from this link and let us know if you have any questions.

Import photos and videos from your iPhone, iPad or iPod touch

Thank you for using communities of Apple Support.

See you soon!

Tags: iPhone

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