Need help... New office which does not recognize the IP address

I need help, my father, I bought a HP for Christmas to replace its old.  Problem is that I can't the computer to recognize the INVESTIGATION period, it says all drivers are working correctly, but still cannot connect either wired or wireless.  I have only addressed dells, it's my first experience with HP on Vista.  I need help fast because I'm about to go home and I would like to have him upward and running, any help or suggestions would be greatly appreciated

I appreciate the suggestion and assistance.  After talking with tech support, they said it was actually the computer, I returned it and got a replacement and everything works fine.  Once again thank you to all who helped.

Tags: HP Desktops

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