Need help to repair the internet connection; Airport extreme and microsoft xp pro

I have the internet service of Rogers, a Dell laptop with microsoft xp professional and Apple airport extreme. I can't connect to the internet. I tried Apple, Rogers and Microsoft and no one can solve the problem. This has happened once before and Rogers has solved the problem by changing something on the WPA or WPA2 but I don't remember the details and they don't seem to help. We rebooted the router and my pc. I deleted and readded the connection; not good. Someone at - it ideas?

Hi Julie,.

1. do you receive an error message or error code?

2 have you made changes on the computer before this problem?

WPA authenticates users to ensure that only authorized people can access the network. There are two types of WPA authentication: WPA and WPA2. WPA is designed to work with all wireless network cards.

This problem can occur because settings of Internet connection or drivers, try the following methods and check if it helps.

Method 1:

How to troubleshoot wireless network connections in Windows XP Service Pack 2: http://support.microsoft.com/kb/870702

Method 2:

This problem can occur if authentication enable IEEE 802. 1 X for this network checkbox is enabled. If this box is checked, but there is no server to authenticate the connection is interrupted. If you turn on the wireless network connection, it disconnects again after a short period.

To disable authentication IEEE 802. 1 X, follow these steps:

a. Click Start, type ncpa.cpl, and then press ENTER.

b. right click on your wireless network connection, then click Properties.

c. click the wireless networks tab.

d. under preferred networks, click your wireless network, and then click Properties.

e. click on the Authentication tab, click to clear the authentication enable IEEE 802. 1 X for this network check box and then click OK twice.

Refer to the steps in the following Microsoft article.

Wi - Fi and in Windows network connection issues:

http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

Keep us updated on the status of the issue.

Tags: Windows

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