Need tech help. : restore or partitions, filesystems, etc..

This question is for gurus and SanDisk tech support.

I bought a Sansa Clip today and in learning to use it with my Linux (Ubuntu Hardy Heron) system, which is all messed up. I ended up using a partition editor under Linux to completely clean the clamp, then give him a MSDOS disklabel, a single partition covering the memory of 1 GB of this Clip and formatted this partition as a FAT32 file system.  However, as you can guess, this was not good enough.

I can always connect the Sansa Clip to the computer and can partition and format (file system format) the Clip, but I hope someone can tell me exactly how many partitions to create, size, what files must be placed in the walls, what should be the names of files. Basically, I'm putting back the Clip in usable state through the understanding of some of these technical issues. I'm a computer user experienced enough (Linux and Mac only, not a lot of experience on Windows, sorry) and am not afraid to try anything. (That's why I messed up the Clip so bad.) :-)

I tried many or most of the troubleshooting steps mentioned in this forum, but this problem is beyond their scope, I guess, because my Clip gives me still a message of error "not enough space for music DB" when it is disconnected from the computer, even immediately after deleting the partitions on the device and creating one or two new partitions (I tried to create 2 one as a partition of 16 MB (, FAT16 and later in another attempt a FAT32).

Anyway, if anyone with a technical mastery can suggest what to do, he can help me and some other forum readers who like me are somewhat technically the inclined and capable, just clueless on this cute little particular device. :-)

There is no sophisticated Linux users here on the forums of SanDisk, it would be a big favor if make you a picture of the memory of your Sansa Clip using the dd program the command line in a terminal and then available this picture of me and possibly others who intentionally or unintentionally (but for what they thought were good reasons) their little Sansa Clip hose. OR, perhaps, the good people in technical support at SanDisk have a utility to restore the partition/system files-files/system or a disk image? (hope, hope) :-)

-Steve

Have not yet heard from the SanDisk technical support, but as so often happens when people post problems in the forums, I finally managed to solve my problem in spite of the lack of help.

SO, for all Linux users who may have a SanDisk Sansa Clip and are having problems with it, here's a brief overview of the problem and a solution.

How to restore a watered Clip

I recently bought a cute and tiny Sansa Clip 'MP3 player '. Hardship of editing under Linux (had old firmware), and after consulting various online here and at UbuntuForums.org and AnythingButiPod.com forums, I have read many reports that said the same thing: the firmware update, or if all else fails, reformat the Clip.

I downloaded the SanDisk "Sansa Updater" application and tried to run the program only Windows under Wine (Windows emulator) under Linux. No luck; suspended program. Then -before I discovered we could manually update the firmware - I reformatted the flash memory of the drive with gparted, a partition-and-filesystem-format-from-scratch program under Linux. It was before I learned that "reformat" on the forums mean 'use the command 'Format' of the element. Stupid me!

Yes - The Clip is so useless, a cute little plastic brick next to the computer. I contacted SanDisk technical support (still have not heard from them, a few days later) and wrote messages on all the forums begging for help.

As is the case several times, I ended up helping me. I've done some research more and I tried a lot of ideas. One of them worked. The solution consists of two parts.

Important note
Before you try the following steps, if your Sansa Clip has not been completely rendered useless yet, you can use its own settings of--> Format command to reformat the Clip. It's easier and better, and then you can update the firmware manually (see the forums of SanDisk or AnythingButiPod.com forums for versions of firmware), or using the program "Sansa Updater.

How to get a useless Sansa Clip works again

  1. Reformat Sansa Clip flash memory and install a FAT32 file system. You can reformat in Linux using Gparted, but the Clip still won't work because the Clip wants the exact settings that Windows uses when it formats a blank disc. However, reformat the Clip in Gparted will serve to ensure that it will not work absolutely nor be recognized by a Windows machine. So go ahead and this once if you wish. Then connect the Sansa Clip USB2 to a computer running Windows or Vista. Then use Windows File Manager (Windows Explorer) to try to open the drive letter of the USB Windows detected device. Windows will give you an error message saying: the drive is not formatted and offer to format it for you. Choose the FAT32 file system and uncheck "quick format". Then let Windows format the Sansa Clip flash memory.
  2. Once the Clip is in the Windows format, delete ('remove hardware safely' icon in the system tray, then unplugging the USB cable). Then go to SanDisk.com and download the "Sansa Updater." This application is update the firmware for the Sansa Clips that are already working, but believe it or not, it can also completely restore the firmware and de-structure of directories and files including the Clip needs to run. After downloading and running or installing the update for Sansa, close the program. Then reconnect the Clip on Windows. It must be recognized and the Sansa Updater program may start automatically. If not, then find the Sansa Updater in the start menu, run it and follow its instructions. It will get your Sansa Clip, then download the latest firmware, then restore your Sansa Clip used-to-be-there's no need to Virgin State, approved, fully updated that works very well with Ubuntu Hardy Heron and even now supports OGG and FLAC!

Best wishes to all. Hope this helps other users to Sansa Clip.

Tags: SanDisk Sansa

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