Network charges (7310) printer to 100%, then the error message: "the printer is not responding" - help!
Hello
until yesterday (with the new driver), everything was fine. Now the printer (Officejet 7310) print no more when it is connected to the network (ethernet or USB (to the router). The printer will print directly connected via USB to my MacBookPro, also when connect to my iMac.
Tried everything, deleted and added to the printer (green light), restarted the pc, printer etc. Cannot read the extra level, utility HP does not get data to the printer.
Everyone is any hint?
Thank you very much!
Efi5
Hi Efi5,
Make sure the printer connected to your router by Ethernet.
Unplug the router for 30 seconds, plug back in and try printing again.
If it persists, try resetting the following printing system and check if this may help you:
* Be aware that reset the printer system will eliminate any existing queue and reset all custom settings driver.
Click on the Apple menu and then click on System Preferences.
Select Print & Scan.
Right click (or Ctrl + click) your product with the Printers list in the left panel and then click on reset printing system.
Click OK to confirm the reset.
Type your user name and password.
Click OK. The printing system resets.
Now add the printer by clicking on the sign more.
Kind regards
Shlomi
Tags: HP Printers
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