Network not found

Printer: OfficeJet 4500 Wireless (CQ663A)

OS: Windows 7

Router: Netgear824v3

Channel: 6

Type: Infrastructure

Mode: Automatic 108Mbps (selection automatic b/g)

Security: WPA - PSK

SSID broadcast: enabled

Question: network not found.

two week, Samsung laptop computer (Win7) is located on the network.

5 months Dell desktop (Win 7) is on the network.

1 # PS3 connects to the network

2 # PS3 connects to the network

Wii connects to the network

OfficeJet will not find the network.  He finds my neighbors, but not a network for my SSID.

I repositioned the OfficeJet 15 feet from the router, 6 inches between the router and into another room of the router.  I've moved or shut down wireless devices, speakers, etc., to identify/avoid interference.  I'm confused: why the printer will not detect my SSID broadcast.  It allows to identify the type of secutirty (WPA - PSK TKIP or AES), but can't find my network.  Ridiculous!

I downloaded, installed a ran HP Network Diagnostic Utility.  He said that the network is fine.  It lists the printer on its own network "hpsetup" but the printer can't find my network to connect when I run USB setup or manual configuration or the wireless Assistant.

Any help would be great.


It is certainly strange.  Here are a few ideas:

1. starting at the front of the printer: Setup > network > wireless network Test.  This will be the radio automatic test to make sure it's OK.

2. open your Netgear router (type in a browser address bar).  Make sure it has the latest firmware.

3. While you're here, change the channel to 11.

Tags: HP Printers

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