network off

I can't access the Internet, I checked all the devices and the network card, but it's always complicated, so please help

Hello Osama_Shoaieb,

Welcome to the HP Forums!

I understand that the computer cannot access the Internet. I'll do my best to help you! First, please provide the following information:

1 the model number of the computer. If you need help to find this information, please see this site: Product Guide to find your mobile phone number

2. the operating system. If you need help to find this information, please visit this site in order to determine the Windows operating system.

3. This involved on some programs or all programs?

4. have you installed new software or drivers on this computer, before the problem appeared?

In addition, if the question has recently arisen, I would make a system restore. I want that bring you the computer to the earliest possible restore point, in an attempt to Dodge everything that has the problem. Here is a document on how to perform a system restore: System Restore

Thank you and have a great day!

Mario

Tags: Notebooks

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