New Apple TV remote does not respond

Brand new Apple TV (64 GB), everything is connected correctly, the initial Setup is displayed to select the language, but the remote is completely inadmissible. No activity of touchpad, no button, click answer. If I hold the top two buttons (menu, icon 'TV') long enough I can get Apple TV to restart, suggesting it is a communication between Apple TV and remote, but that's all I can do - no other distance activity whatsoever so I can't me past the language selection screen.

Any help appreciated - big anti-climax Apple TV until now!

If you have an older remote, it allows to set up Apple TV and then restore or you can try to restore if you have cable USB - C, otherwise return it for a replacement.

Tags: Apple TV

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