New bug Safari in Version 9.1.2 (11601.7.7)?

This can actually be a bug in the OS X El Capitan, and I'm going to cross post this info to the community under OS X.

Since the upgrade OS X and Safari this morning 30/07/16, I lost a specific feature across all three of my browsers I use, Safari, Chrome and Firefox.

(So far) the problem seems to be limited to the platform of Crowdfunding to Indiegogo and results in the embedded YouTube "Video Pitch" being invisible for me when I am connected to the Indiegogo site. https://www.indiegogo.com

To correct the problem, close the session, manually clear browser history and refresh to be able to view all the videos of Pitch. If I log in, I see is not only the embedded video pitch for my campaign, but one of the pitch videos. The problem is in the mode "view of campaign." If I select "Edit campaign", I see the fine pitch video. I tried to remove the video and to re-post the link nothing helps. I also tried to use the option "overlay on the Image for the video. I don't see view campaign mode once connected is a white space where the launch video should be. Th of the site is very well.

Once again, this problem is the same on Safari, Chrome, and Firefox and only occurred after I have updated to OS X.

Important to note I have not encounter any similar problem look at a YouTube videos embedded in other sites Web password required, like Wordpress, Blogger, etc. Indiegogo only and only when connected.

Also important to note: I use Safari as my main browser, and the browser I used to set my Indiegogo campaign and that I continue to use to change.  I've only seen the campaign in Chrome a few times as a guest, but I had ever seen in Firefox before this morning, yand the exactly the same problem occurred in all three browsers. This seems to indicate a conflict related to how Mac OS interpreter Indiegogo site.

I have a ticket open with Indiegogo. They suggested ordinary solutions, clear browser history, delete cookies, refresh, etc. But there is clearly a bug in game because it took place immediately after the upgrade to the latest version of El Capitan and occurs in the same exact way through three different browsers.

I have a workaround, which is to use two browsers, one to edit my site, the other to see as a guest (not connected).

Here's my version:

Mac OS X El Capitan 10.11.6 (15G 31)

Safari: Version 9.1.2 (11601.7.7)

Chrome: Version 51.0.2704.103 (64-bit)

Firefox: Version 47.0


I'm on a MacBook Air 11 '', mid-2011, clocked at 1.6 GHz Intel Core i5


Thanks for all the ideas,

Ralph S.



Try a reboot.

Make a backup using Time Machine or a cloning program, to ensure that data files can be recovered. Two backups are better than one.

Try to set up another admin user account to see if the same problem persists. If back to my Mac is enabled in system preferences, the guest account will not work. The intention is to see if it is specific to an account or a system wide problem. This account can be deleted later.

Isolate a problem by using a different user account

If the problem is still there, try to start safe mode using your usual account.  Disconnect all devices except those necessary for the test. Shut down the computer and then put it up after a 10 second wait. Immediately after hearing the startup chime, hold down the SHIFT key and continue to hold it until the gray Apple icon and a progress bar appear. Startup is considerably slower than normal. This will reset some caches, forces a check for directory and disables all start-up and connection, among other things. When you restart normally, the initial restart may be slower than normal. If the system is operating normally, there may be 3rd party applications that pose a problem. Try to delete/disable the third-party applications after a reboot using the UN-Installer. For each disable/remove, you need to restart if you do them all at once.

Safe mode - on El Capitan

Start Mode without failure-El Capitan.

Tags: Mac OS & System Software

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