New cartridge for Photosmart HP 6510 appears defective

I just replaced the old magenta cartridge in my Photosmart HP 6510 with a brand new printer, pack of 4, and it is now telling me that or toner appears to be missing or damaged. The new cartridge looks in good condition and is broken down and repeat the relocation or power off the printer do not help.  I tried cleaning the contacts, but everything seems very clean.

I managed to get the printer working again with the old magenta cartridge up to who has certainly missed, but now the same error is detected, leaving me with a printer that does not even to print only black.

I bought the original cartridge in a pack of 4 from Amazon, so have little chance to return the fauly cartridge (even though they agreed it was defective).  Looks like I'll have to do a magenta and hope that works, but in the meantime, has anyone any ideas how I can persuade the printer to work using only in black?

Hello

There could be two possibilities for that matter, ink cartridge you bought or print head.

Try installing the old cartridge and check if the error.

If Yes, then his problem with the printhead, and the printer must be replaced under the print head is fixed part this printer.

If not, then the new cartridge is defective contact, HP Technical Support for assistance. If the new cartridge genuine HP, then iam sure Technical Support should help you get the repalced the cartridge (if you are in the United States).

Please call the HP Technical Support for assistance.

If you are in the United States, the toll free # is 1-800-474-6836.

If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

Tags: HP Printers

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