New ENVY 17-j092nr very strange sound/no sound

Hello

I just bought a HP ENVY 17-j092nr 17.3 "laptop with Windows 8, and out of the box, there is a major issue of his. It's hard to explain, so I'll try my best. It is a certain type of sound from speakers but it's extremely studdered and virtually inaudible. the volume controls do raise and lower the volume of the sound. I tried the helmet, and there is no sound at all. It would be like listening to a cell phone call, cut and heard only a split second of sound followed by a half second pause time and again. This is for all of the sound of the video system to the game sounds. I'm not really sure where to start with this and any information would be greatly appreciated.

Thank you

Don't bother, I returned this bunch of junk and never looked back. I'm just glad the place I bought has a two week return policy. I don't look at HP again all my computing needs.

Tags: Notebooks

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