New HP 2132 printer does not print anything in or created by the Works word processor.

For two weeks now, I tried to get my new HP 2132 printer to print.  I have a Windows 7 running and used a HP printer before without any problem.  I get the message that the computer and the printer are not communicating.  I tried all kinds of help and programs of difficulty but nothing works.  Does anyone have any suggestions.  Thank you.

Hello

Please contact Microsoft Community.

I understand that you are facing the issue on the printer.

I will definitely help you with this.

Please provide the information below.

1. What is the exact error message you are getting?

2. don't you make changes to the pc before that?

3. which document you want to print?

4. have you tried any other document to print?

5 are you facing the question on any specific document?

I suggest you go through the below methods:

Method 1: Try to run the printer Troubleshooter:

  1. Press WINDOWS + R.

  2. Type of Panel, and press ENTER.

  3. Click on troubleshooting.

  4. Click hardware and sound.

  5. Click printer.

Method 2: Try the clean boot:

A clean boot is executed to start Windows by using a minimal set of drivers and startup programs. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program in 8.1 of Windows, Windows 8, Windows 7, or Windows Vista. You can also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135

Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

I hope this helps. Please post back with the State of the question and we will be happy to help you further.

Tags: Windows

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