New HP Envy M6 only detect ethernet cable, very slow wifi

Hello

Sometimes, the wifi, I get 1mpbs on a 50mpps connection. I'll upload to 5 Mbps, which is normal (but why are my download speeds so slow?) Laptops and other devices work perfectly. Closer to my wireless router (well it's not a router, it is a TG862 of Arris Comcast) seems to alleviate the problem, but... I am no farther than 25 feet away from him in my room!

I tried to solve this problem by updating the BIOS and the driver Qualcomm Atheros 9485 and apparently not helped at all.

My concern REALLY, it's THAT EVERYTHING, nothing happens when I plug my ethernet cable into the left side of my laptop. It is in the correct port. It works fine in my xbox, my other laptop and my desktop computer. Other ethernet cables do not work or the other. I noticed there are two holes (which resemble lights) that don't light up, right where I plug the Ethernet cable.

http://support.HP.com/us-en/document/c03363657

I followed these instructions piece by piece without success.

Should I have a burst network card? Help, please! This notebook is so new and brilliant, my other is old and destroyed and won't even take a load! I greatly appreciate it.

Michael Siraco

Hello Dollarsignrack,

You have a problem with your network connection.

It could be a defective material you may be substituted.

First, turn off the computer.
That you put it on press the F10 key. This will load the BIOS setup utility.
Press F9 to load the default values.
Press F10 to save and exit.

This should help to detect the Ethernet port.
When the computer starts up, check if everything is working.

If it is still slow to go to HP.com and update the BIOS and software framework.

Here are links to the updates.

BIOS

Software structure

If you do not need to have the unit repaired.

Here is a link to the phone number that you can call to HP.

By clicking on the White Star congratulations on the left is a way of saying thanks!

I would like to know how everything goes.

Nice day.

Tags: Notebooks

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