New Hp pavilion touchsmart shows a black screen after login

I just bought a new Hp pavilion computer printer portable all-in-one laptop / tablet that runs windows 8. It worked perfectly well until now.

The laptop starts fine, the hp displayed logo and the login screen is displayed. After that I entered the password, it begins to load but then becomes just a black screen. My cursor is visible, but nothing else happens.

I restarted the laptop several times. Help, please. Thank you.

Hi all

Please use F11, press it all right after the startup of the device. Press several times to ensure that you access the Recovery Manager.

Then, when you're there, select the language in the first screen and then "troubleshooting." Then select advanced options. In this menu, select System Restore, to restore your system to a date before the show began.

In case you have no restore points, in the section "Troubleshooting" menu, select "System Refresh", it reinstalls the system without erasing your data.

In which case you can start in safe mode, try to search for a program called "SearchProtect" and if you find it, try to uninstall it.

Let me know the results of the above suggestions.

Thank you

Tags: HP Desktops

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