New HP Pavilion will not go beyond the screen with the "HP" Logo and the "circle of points."

I recently bought a computer HP Pavilion (HP Pavilion 10:10 - e010nr). It was my first experience with Windows 9.1, but everything seemed to go OK. Then, yesterday when I had to retype my password, the computer began to run very slowly and then seemed to lock-up; It would not do anthing. I held onto the "button until the computer turns off and then restarted. When it restarted, it didn't go beyond the initial screen that shows "HP" in a blue circle and the small circle of the small white watch points there work but nothing ever happens. (I tried this many times, but the same thing happens. If anyone can help me to go beyond this opening "HP" screen, I would really appreciate it.

Hi Referee06. I understand that your computer does not load past the HP logo at startup. To resolve this problem, proceed to the section "the computer crashes to the screen of the HP or Compaq logo or the Windows loading screen" in this document: computer does not (Windows 8)

Let me know how it turns out.

Tags: Notebooks

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