New Inspiron 11 3000 Wireless does not connect

I bought a new Dell Inspiron 3000 11 for my wife... but the wireless is not connecting to my router to uverse AT & T. I tried all possible security options including zero with open system to see if I could force it to work. Basically, it says "cannot connect to this network.  I have also to install a hotspot on my phone and that really worked. So I got a bit confused... what could be the possible cause?

SVTG #8HW7732

output from netsh etc.:

SSID 4: 2WIRE108E
Network type: Infrastructure
Authentication: WPA2-Personal
Encryption: CCMP

Wireless LAN settings
---------------------
View networks blocked in the list of visible networks: No.

Summary information wireless system

SSID 4: 2WIRE108E
Network type: Infrastructure
Authentication: WPA2-Personal
Encryption: CCMP
BSSID 1: 64:0f:28:97:b9:d9
Signal: 100%
Radio type: 802.11 g
Channel: 10
Basic rates (Mbit/s): 1 2 5.5 11
Other rates (Mbps): 6 9 12 18 24 36 48 54

1 interface on the system are:

Name: Wi - Fi
Description: Dell Wireless 802.11b/g/n 1707 (2.4 GHZ)
GUID: fe1986f2-3e98-4f55-85e1-2f524d1106a0
Physical address: 4 c: bb:58:3 b: 58:54
State: disconnected

Welcomed the network status: not available

Wi - Fi wireless LAN adapter:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Dell Wireless 802.11b/g/n 1707 (2.4 GHZ)
Physical address.... : 4C-BB-58-3B-58-54
DHCP active...: Yes
Autoconfiguration enabled...: Yes

nterface name: Wi - Fi

Driver: Dell Wireless 802.11b/g/n 1707 (2.4 GHZ)
Seller: Atheros Communications Inc.
Supplier: Atheros Communications Inc.
Date: 06/03/2014
Version: 10.0.0.287
INF file: C:\Windows\INF\oem63.inf
Files: total 2
C:\Windows\system32\DRIVERS\athwbx.sys
C:\Windows\system32\drivers\vwifibus.sys
Type: Wi - Fi Native Driver
Radio types supported: 802. 11 b 802.11 g, 802.11n
FIPS 140-2 mode supported: Yes
802.11W protection of management framework supported: Yes
Hosted network supported: Yes
Authentication and cipher supported in infrastructure mode:
Open any
Open WEP 40 bit
Open WEP 104 bits
WEP open
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
TKIP-WPA2-Personal
Defined provider TKIP
WPA2-Enterprise provider defined
Defined provider defined provider
CCMP WPA-Enterprise
CCMP WPA-Personal
WPA2-Enterprise CCMP
Defined provider CCMP
WPA2-Enterprise provider defined
Defined provider defined provider
WPA2-Personal CCMP
Defined provider defined provider
Authentication and cipher supported in ad - hoc mode:
Open any
Open WEP 40 bit
Open WEP 104 bits
WEP open
WPA2-Personal CCMP
Defined provider defined provider
IHV service present: Yes
HSI YES adapter: [00 7f 03], type: [00]
IHV extensibility DLL path: C:\Windows\system32\athihvs.dll
Extensibility HSI UI ClSID: {4a31b2f3-8714-4236-8b6f-5ba745a04ab7}
Diagnosis HSI CLSID: {00000000-0000-0000-0000-000000000000}

ChuckFarah,

Try using the recommended wireless router settings, I use channel 11. If it works, then try it with WPA/WPA2 mixed mode and see if it connects.

In network and sharing Center, you see a LAN?

What program anti-virus and firewall are you using?

Can you run REMOVE YOUR PRODUCT ID and the OWNER UNREGISTERED research information system and publish the information here.

Rick

Tags: Dell Products

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