New installation on windows 7 pro 64-bit sees not connected wired Officejet 6500 E710a-f


New installation of Windows 7 Pro 64 bit on a gigahertz 3.40 AMD Phenom II X 4 965 with 8 GB of ram. Printer drivers worked on the same bench while he was running as Windows 7 Pro 32-bit.
After only install FF, AVG, and Acrobat (almost a clean install), downloaded the software HP Officejet full feature and pilot 2012-10-22, Version: 116,98, 28.8 M - OJ6500_E710n - z_1315.exe and tried to install the Officejet 6500 E710a f.

The printer has a manually set static IP and can be ping from the host. Clean Windows Firewall is disabled and stopped.

The web interface using the IP address of the printer comes with all the features works on FF.
Network status shows connected with IP address, hostname and Mac.

However, when installing the network audit is no ethernet connection. Even manually enter his public static IP address or hostname does not solve the problem.

Try the USB, the same question option. I see in Device Manager under other devices HPOfficejet 6500 and 6500 HPOfficejet - Fax with a blue questionmark.
(In the same "other devices" there are 2 Officejet 6500 with a yellow exclamation point - probably from failed network installation).

In the printers and devices window, the 6500 is displayed with the correct thumbnail, but with a yellow exclamation point icon. Law and by selecting the convenience store, Windows comes up with the message that no driver is installed and offers a solution.  The correction ends with the error that no drivers not found for the FAX. Re-apply the patch never finds the driver.

Anyone who has met something similar (and a solution)?

Thanks for any help!


After trying to do an install clean-install of 100% and once again, the driver software could not find the printer name or IP address.
Back at each stage, I noticed that I was not using the correct driver! For some reason I D/L the pilot E710n which is for HP Officejet 6500 a Plus e-All-in-One.
Whatever the difference, when installing the E710n for the model does not detect the printer, or via USB or Ethernet.
After you download the right driver for the E710a - f HP Officejet 6500 a e-All-in-One Printer (OJ6500_E710a - f_1315.exe) installation perfectly finished in a few minutes and everything goes well...

You would think, base or USB connectivity network should not be dependent on the specific differences sub-model. I was expecting that a bad driver interrogate the device after finding its IP address and display an error message with useful text.

Tags: HP Printers

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