New iPhone SE no sound from the speaker of the brand

I just bought a new iPhone SE and I'm getting no sound from the speaker. Does anyone have any ideas on a possible resolution?

I restored from an iPhone 5 to the top, both phones are on the latest version of iOS.

Once the synchronization is complete, I ejected the phone correctly. But there is no sound coming from the speaker:

  • Key "secret" in both positions, no sound from the speaker
  • The top volume, using the volume buttons and the sound, no sound from the speaker settings
  • Headset plugged in, sound comes from the helmet, remove them, the iPhone recognizes, but still no sound
  • I tried the music app, ringtone from another phone, videos, podcast app, no sound from the speaker
  • Past the phone power off & on again, no sound speaker
  • Reset iPhone (hold both buttons down for 10 seconds), no speaker sound
  • Reset iPhone settings, no speaker sound

I begin to suspect it is a hardware problem, but as I am not near the Apple Store, I would try as much as I can before you go this route.

Thank you

Hello Andy,

Thank you for using communities of Apple Support.

I understand that you have restored your iPhone backup iPhone a precedent, and now there is no sound from the speaker.  Given the troubleshooting you have already done your next step is to restore the factory settings to see if the problem persists:

Use iTunes on your Mac or PC to restore your iPhone, iPad or iPod to factory settings

If the problem persists, then please make an appointment with the Apple Store is close.

http://www.Apple.com/retail/Geniusbar/

Take care.

Tags: iPhone

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