New laptop will not shut down or restart completely

I have very recently (last week) got a new laptop Acer Aspire E 15 Touch, but I can't seem to stop or restart it.
The first time I stopped it it close normally, but since I closed it down to do updates (110) there will be no more.

I'm going to stop it and it just sits on the "shutting down" screen for hours - the same with restart.

I just had to hold the power key to close it (when it is not closed) or just put on sleep.

Thank you.

If you are not able to stop or restart the computer normally due to problems with the Windows updates, you can run the Windows Update Troubleshooter from the following link and check if this is useful:
http://Windows.Microsoft.com/en-us/Windows/troubleshoot-problems-installing-updates#1TC=Windows-8

The following link may also be useful:
https://support.Microsoft.com/en-us/GP/Windows-Update-issues/en-us

If the problem persists, we recommend to take it back to the seller for help or contact the nearest respective Acer service center using the following link:
http://us.Acer.com/AC/en/us/content/service-contact

Hope this will help you.

Tags: Acer Laptops

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