New Laserjet M1212nf MFP does not copy or scan. Not taking in the documents document feeder

Product: Laserjet M1212nf MFP

OS: Windows Vista 32-bit, Windows 7 64 bit

USB 2.0 connection

Scan software Readiris Pro

Have installed a new Laserjet M1212nf MFP. When I send a document to print, it produces an impression outside, well wrapped on the ends because of the heat.

The copy function and the scanner or never do not produce print outs. The bar with light moves on the copy/scan with the light area, but no print out.

In addition, for the copier/scanner document feeder does not pages.

I installed several LaserJet using a number of operating systems in the past.

Best wishes

Shanefg

Hi Shane,

Thank you for the additional information. You experience a hardware problem with the scanner in the printer mechanism. The following additional options depending on your current status of the warranty on this printer.

In the guarantee:

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://www.HP.com/cgi-bin/hpsupport/index.pl

Out-of-warranty options:

http://support.HP.com/us-en/document/c02652026

Tags: HP Printers

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