new magical keyboard works, but bluetooth is no found on keyboard.

2008 IMac 2.66 GHz Intel Core 2 Duo, 4 GB 800 MHz DDR2 SDRAM OSXEl Capitan 10.11.3.   computer checked at the genius bar 09/03/16 ok but keyboard problems & mouse so I bought the magic mouse & keyboard which seem to work well.  After 5 weeks the computer does not seem to be constantly adapted to the mouse.  went to preferences system & mouse and said 44% battery so I recharged yesterday.  So far, it seems to be ok now.

Decided to check the battery on the keyboard which works very well but there is no display under preferences/keyboard of the system that includes the State of the battery.

I went to bluetooth and it seeks and repeat myself "not found keyboard do not forget the battery is correctly installed & its on" battery is installed at the factory and it works.  It's on.

I loaded last night anyway on may be supported, as it was on the low side since bought same time that mouse.  I checked this morning and there is still no battery light and the blue tooth even said ' not found keyboard don't forget battery is properly installed & its turned on.

What could be the problem and what to do?  Thank you


Hello denyfromny,

Thank you for using communities of Apple Support.

I see that you are having problems with your keyboard Magic being recognized by the computer. The following article provides information on troubleshooting problems with wireless input devices.

If your Apple wireless mouse, keyboard or trackpad doesn't work as expected

Best regards.

Tags: Mac OS & System Software

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