New Seagate Personal Cloud does not work on El Capitan

I bought a new NAS, the Personal Cloud of Seagate. I run El Capitan on a Macbook Pro 13 "retina and I just get an error message saying"Cannot connect"."

I tried to restart my SIN and my macbook and my router, I have installed all updates possible, try to add the device manually through the IP and nothing works. Is worth mentioning that the macbook to my partner, who still works Yosemite can read and write.

What can we do? It's so frustrating.

I just bought a Seagate Personal Cloud and had the same problem.  I'm running a MacMini with El Capitan.  Here are the steps I used to fix it.  Note that there is some use of the Terminal, but it is only during the 1st stage and it was not complicated.

(1) turn the Seagate, find the label with the serial number.  There are a few other bar codes, said Mac copy this number.

(2) open the Terminal (using spotlight, terminal type only).  Then type "arp - a" without the quotes.  You will see a list of devices that can see your mac.  The left column is the name of the device.  The Seagate will appear as?, but you can have several.  Find the?  who has the same mac address that you copied down.  This line will also be an IP address (something like 192.168.xx.xx).  Copy down.

(3) open Safari.  In the address bar, type the IP address that you copied down.

(4) in my case, safari connected to an Assistant and the Seagate has accompanied me through some steps.  The most important was an update of the Firmware (mine updated the firmware twice).  Then, I created a user to me.

After this, I restarted Finder (just close all the windows open and reopen) and I could see the 'PersonalCloud' under shared and connect.

I hope this helps.

Tags: Mac OS & System Software

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