new ssd to envy j130ea 17

Hi, need help, just bought a sandisk ssd I added in the laptop on hd0 and nothing, I have a usb conector, plug it in, I can see the item in Device Manager but he can not see in Explorer, I know maybe a small problem, but I stuck.thank you


Dear customer,

Welcome to the Support Forum HP and we are happy to help you.

According to the error message you posted it seems that you are not able to find the SSD drive you have connected

to the Machine. It would be possible that the SSD on the Machine needs a drive letter assigned. We will surely

help you with this.

Please follow the steps as indicated below to solve the problem

Step 01. Turn on the Machine

Step 02. Logging on to Windows with an account that has administrator privileges

Step 03. Please open the control panel. Select Tools administration and from there, select computer management

Step 04. Please search for the SSD you have connected to the Machine

Step 05. Once you find it right click on the drive and select "Assign a drive letter" and click ok

Step 06. Please close all open application

Step 07. Please open my computer screen and search for SSD icon

Hope this helps for further questions do not hesitate to join us again

"I work for Hewlett-Packard.

Click on the 'Purple Thumbs Up icon in the lower right corner of a post' to say thank you *.

Please check accept as Solution if it solves your problem *.

Kind regards


Tags: Notebooks

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