New T5i with a video problem

I received a new Canon T5i mailed the week last of Ritz camera.  At first, everything seemed splendid; It was an upgrade for me to an old XTi and I practice with this camera so that I can cover the launch of the NASA of the week with her next.

This morning, so that the video shooting a problem suddenly appeared from nowhere.  Right in the middle of a video screen turned solid purple video recording and started to blink.  I stopped recording soon after but the screen continued showing this problem until I took the camera out of film mode.  At that point, I started the live view mode and everything was fine.  I went back to video mode and everything seems to be back to normal, but the problem looks like sensor failures I've seen with other devices in the past.

It worries me a lot because I'm supposed to cover the launch of the Orion capsule week next as a guest to the event of social media from NASA.  The last thing I need is for the problem reappear in the middle of the launch.  I don't know why it happened, what it means or how to prevent it in the future.  The camera has not dropped or received damage that I know.  It was delivered to me and seemed to be in good condition when it happened, but now I fear that something may happen during shipping to cause an intermittent problem with the sensor or a loose connection.  Anyone here has any experience with this kind of failure and is there any fix for it?  Here is a link to the video containing the problem.  I have re-compressed it but otherwise it's totally unchanged:

https://www.YouTube.com/watch?v=biGJ4ThmdJo

Thanks in advance for any advice on this issue.

Hey Astro!

Welcome to the Canon Forum.

I looked at the sample video you posted, and it is definitely not normal.  It can be the image sensor, but it can also be something wrong with the way the camera was recording video to the memory card.  I would try another card to see if it does not help.  If the problem persists, the unit must be repaired.

To start the repair process, you need to fill out a service request on our Web site.

Tags: Canon Camera

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