New user accounts won't load

Recently, I tried to set up a new user account for my fiancé on windows vista (64-bit). I have never tried to create a user account on this PC before, but did it often on other systems.

The account seems to be created very well, but when you try to log on to her computer freezes on the 'welcome' or 'office preparation' steps log in. I tried to delete the user account and making it once more. The same thing happens when I turn on the guest account. My account 'admin' of origin works fine, but the problem persists or not the new user is "admin" or not.

Can access other accounts in Mode safe, I don't know what to do from there to solve the problem. To retry again in normal mode the computer freezes.

No error message is displayed. The PC becomes totally unresponsive to everything I tried - Ctrl + Alt + Delete or keep the keys F for example. The only way to restart seems to turn the unit off. The gel lasts indefinitely (I tried to leave during the night and in the morning it's the same thing).

Your help will be massively appreciated!

Chris

Hi Chris,
In addition to the suggestion of Michael Murphy. Try the following.
 
You are able to connect to an account in safe mode, there must be some programs that are unable to laod. We recommend that you try the following steps.
Step 1: Safe mode.
1. start the computer in safe mode.
Start your computer in safe mode: http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode
2 disable all non-Microsoft programs. Try the following steps.
a. Click Start, type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
b. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)
c. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all.
d. click OK, click on restart and try to sign in to a user account (not in safe mode).
 
Step 2: If you are able to connect to a user account by disabling all non-Microsoft programs, find out who is causing the problem.
Read the following article and follow step 2 to step 6 to determine which is the origin of the problem: http://support.microsoft.com/kb/929135
When you have found the culprit, check if there are any patches or updates available for this purpose.
 
Step 3: Start the computer in normal mode.
1. click on start, type msconfig.exe in the start search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
2. on the general tab, click the Normal startup option, and then click OK.
3. When you are prompted to restart the computer, click on restart.
 
For more information, see http://support.microsoft.com/kb/929135

Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

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