Newly purchased Lightroom 6 (on 09.09.2015) installed with serial number, but refuses to open - "Adobe Photoshop Lightroom has stopped working". WHAT IS NOW? 200 million dollars in the sewers?
Help please
Cannot start the 6, $200 LIGHTROOM product (!) bought less than a week ago.
Receiving the message: 'Adobe Photoshop Lightroom has stopped working ".
Tried the number of 'support' 1800 614 863 - totally unnecessary with reference after reference, but never on target for this problem.
I see on the web, many others have this problem.
Help, please.
Please follow these Threads duplicate
Re: Adobe Photoshop Lightroom has stopped working
My 6 Lightroom freeze when changing from tab to tab library developing countries
Let us know if this helps
~ Assani
Tags: Photoshop Lightroom
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Photoshop CC 2015 (Norwegian version) will not start. The following message: Adobe Photoshop CC has stopped working. A problem caused the program stopped fungeresom correctly. The program will be closed and you will be notified if a solution is available.
reset your preferences-
Acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
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Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InDesign: https://forums.adobe.com/thread/526990
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Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
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First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
If that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall
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I bought a copy of Lightroom 6 and installed on my computer that has Windows 10. Everytime I open the program I get the following message.
Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available.
I'm not a computer tech so I don't know how to upgrade graphics and other cards. I am EXTREMELY frustrated with Adobe because of this method of support. No, I will NEVER buy another product from Adobe. I had this problem when I first bought my laptop and it took hours to get solved. My hard drive crashed and I had to get a new one and here I am again.
Adobe, your support STINKS and I tell everyone I know not to buy your product.
Kathys Hi,
Please follow the Solution below. -.
- With Lightroom closed
- Access
C:\Users\YourUserName\AppData\Roaming\Adobe\Lightroom\Preferences (Where AppData is a system folder / hidden so you may need to enter the name of the folder directly into your browser's address bar or activate hidden folders / system in the Internet Explorer view folder options.)
- Open the file LightroomPreferences.agprefs
- Locate the line use = True autobahn (press CTRL + F)
- Take Autobahn use = False
- After save the file
- Restart Lightroom
Also refer to this link and update the graphics processor. Adobe Lightroom GPU troubleshooting and FAQ Refer
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Concerning
~ Assani
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Error "Adobe Photoshop Lightroom has stopped working" how to open Lightroom?
I just reset my pc following the failure of Windows 10. I reinstalled all my programs downloaded, including Lightroom.
When I try to open Lightroom, the following message shows on the screen;
"Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly.
Windows will close the program and notify you if a solution is available.
IV ' e tried UN installing and download it again, but I still get the same message.
You must disable the GPU in the Lightroom preferences.
Open Control Panel > go to Device Manager > look under the graphics card for the graphic card > right click and disable.
Now,.
Open Lightroom
Go to Lightroom preferences in the Edit menu
Click the performance tab
Deselect the graphics processor
Restart Lightroom
Open and check if it works fine, then go back to Device Manager and activate the graphic processor.
Let us know if that helps.
Kind regards
Mohit
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My Lightroom work all the perfect time, but now when I start the program I get a message "Lightroom has stopped working".
I use Windows 7 pro SP1and Photoshop and Lightroom CC. I think that it is a more recent version.
Yes, I use the administrator account
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I tried to install this program, run it and it indicates automatically adobe lightroom has stopped working and I have to close the program. I tried to uninstall and reinstall the program and the same error occurs.
Thus, it seems that the graphics cards drivers must be updated.
I suggest you to visit the site of graphics card manufacturer and update the drivers for the graphics card.
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I get a message saying that lightroom has stopped working when I select preferences
I get a message saying that lightroom has stopped working when I select preferences
Hello
Follow this help document and manually turn off the graphics driver.
Thank you
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Just downloaded Lightroom 6. When I open it, I get the following message: Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available.
I am running windows 8.
Extremely frustrated that I dropped $ 150 and it doesn't work!
I understand your concern.
Please restart your machine in safe mode by pressing the F8 key during the restart and launch Lightroom in this mode.
If it works well, go to Lightroom preferences > Performance > uncheck "use the graphics processor.
and restart your machine normally after that.
In addition, you can consult this article because the question is clearly due to the graphics card drivers.
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"Adobe Photoshop Lightroom has stopped working" on the new installation.
Just loaded LR v 6.0 of disk. Whenever pop, 'Adobe Photoshop Lightroom has stopped working' window and the only option is to close the program. I use Windows 10 with Intel HD graphics card. I looked at the Lightroom 6 Preferences.AGPREFS file to disable the graphics card, but the file is empty anyway. I also started the Lightroom.exe with administrator rights. I also reinstalled but I still get the same error message no matter what I do. I tried the demo version of CC of LR and Photoshop and wonder if there is some kind of conflict, although I have uninstalled these before implementing the stand-alone version. Please help as worked on it during the day.
It seems that the graphics driver is at the origin of the crash program.
Update the graphics driver.
Regarding the solution please go to the below mentioned location and rename file 'ig7icd64.dll' to 'ig7icd64old.dll'
You will be able to find the fine to C:\WINDOWS\SYSTEM32
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~ UL
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Hello.
I'm enable to launch my CC of Muse Acrobat after I updated 2014.3 for 2015, its says adobe cc muse has stopped working.
Can you please help me on this problem.
Thank you.
Replied to your previous post on the same topic.
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Adobe Photoshop Lightroom has stopped working error
Updated to the latest version of CC - everything worked as expected for a couple of days - earlier this afternoon LR began (and continues) to plant. "Adobe Photoshop Lightroom has stopped working" error - I followed different bits of support instructions - uninstall - reinstall - signature and return - downloaded and committed "Adobe Creative Suite Cleaner Tool" - now, a few hours later, the problem has not been resolved - I need to go back to my project. Unfortunately, I even followed the thread that requested to uninstall the previous 5.7.1 version.
Please help asap - Kassa cordially
You don't did us not all the details to help you.
Just out of curiosity, what happens if you disable GPU usage in the 'performance' of the Preferences dialog box tab?
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I have purchased Adobe Design Standard CS6 2013 with serial number, but can't find the to no download on a new mac laptop. When I try and add the serial number to 24 digits on my account it doesn't seem to work?
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html
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Adobe Photoshop Lightroom has stopped working
Attempt to preview/Play a new slideshow in Lightroom CC. Running Win7 64 bit.
AMD A8 - 5600 K APU with graphics Radeon HD 3600 MHz
16 MB of RAM and 4096 L2 cache, card mother Biostar Hi-Fi A85W
NVIDIA GeForce GTS750 Ti, 1920 x 1200 with 32-bit color video card
I suspected a video card the question was more old, but updated the card and the driver to the above specifications. I always get the error and no slide show. I've updated the video driver to the current ver.353.30. Failure is in Mode died without failure as well.
Records in Event Viewer:
Name of the failing application: lightroom.exe, version: 6.0.1.10, time stamp: 0x553af4c6
The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Offset error: 0 x 0000000000000000
ID of the process failed: 0xcf0
Start time of application vulnerabilities: 0x01d0b813cbd441a5
The failing application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Path of the failing module: unknown
Report ID: 48aceabc-2407-11e5-8354-b8975a2f089b
News of LR:
Version of Lightroom: CC 2015.0.1 [1018573]
License: Creative Cloud
Operating system: Windows 7 Edition Home Premium
Version: 6.1 [7601]
Application architecture: x 64
System architecture: x 64
Number of logical CPUs: 4
Processor speed: 3.6 GHz
Built-in memory: 16343,8 MB
Real memory for Lightroom: 16343,8 MB
Real memory used by Lightroom: 526,3 MB (3.2%)
Virtual memory used by Lightroom: 505,0 MB
Size of the memory cache: 100,3 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2, AVX
System DPI setting: 120 DPI
Composition of the Bureau enabled: no
Exhibition: 1) 1920 x 1200
Entry types: Multitouch: no, built-in touch: No, built-in pen: no, touch external: No, external pen: no keyboard: No.
Graphic processor News:
Check the supported OpenGL: failed
Seller:
Version:
Rendering engine:
LanguageVersion:
GL_MAX_TEXTURE_SIZE (real = 1024, minimum = 2048)
The application folder: C:\Program Files\Adobe\Adobe Lightroom
Library path: E:\Jerry's Documents\My images\Projet catalogue\premierephoto E\Catalog E - 2.lrcat
Settings folder: C:\Users\Jerry\AppData\Roaming\Adobe\Lightroom
Plugins installed:
(1) Behance
(2) substantive canon Plugin
(3) Facebook
(4) Flickr
(5) attachment Plugin Leica
(6) home Plugin Nikon
Config.LUA flags: None
Update Kit: Adobe Camera Raw to Lightroom 6.0 9.0 (build 1014445)
Update Toolkit: book Module 6.0 (build 1014445)
Update Kit: develop Module 6.0 (build 1014445)
Toolbox update: Import Module 6.0 (build 1014445)
Updated Toolkit: library Module 6.0 (build 1014445)
Update Kit: Card Module 6.0 (build 1014445)
Update Toolkit: monitor Module 6.0 (build 1014445)
Update Toolkit: print Module 6.0 (build 1014445)
Update Toolkit: Slideshow Module 6.0 (build 1014445)
Toolbox update: Module Web 6.0 (build 1014445)
Update Kit: com.adobe.ag.AgNetClient 6.0 (build 1014445)
Update Kit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)
Update Kit: com.adobe.ag.Headlights 6.0 (build 1014445)
Update Kit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.bridgetalk 6.0 (build 1014445)
Update Kit: com.adobe.ag.catalogconverters 6.0 (build 1014445)
Update Kit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.curculio 6.0 (build 1014445)
Update Kit: com.adobe.ag.discburning 6.0 (build 1014445)
Update Kit: com.adobe.ag.email 6.0 (build 1014445)
Update Kit: com.adobe.ag.export 6.0 (build 1014445)
Update Kit: com.adobe.ag.ftpclient 6.0 (build 1014445)
Update Kit: com.adobe.ag.help 6.0 (build 1014445)
Update Kit: com.adobe.ag.iac 6.0 (build 1014445)
Update Kit: com.adobe.ag.imageanalysis 6.0 (build 1014445)
Update Kit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)
Update Kit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.sdk 6.0 (build 1014445)
Update Kit: com.adobe.ag.sec 6.0 (build 1014445)
Update Kit: com.adobe.ag.socket 6.0 (build 1014445)
Update Kit: com.adobe.ag.store_provider 6.0 (build 1014445)
Update Kit: com.adobe.ag.substrate 6.0 (build 1014445)
Update Kit: com.adobe.ag.ui 6.0 (build 1014445)
Update Kit: com.adobe.ag.video_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.xml 6.0 (build 1014445)
Update Kit: com.adobe.wichitafoundation 6.0 (build 1014445)
AudioDeviceIOBlockSize: 1024
I have a question, "support OpenGL check: failed."
Any advice would be appreciated.
Post edited by: Gerald Lohman with additional debug information at 6:12 PM EDT, July 6, 2015.
This could be an interesting read for you too: notes for Lightroom CC GPU (2015)
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