Newspapers of entry of the appellant

Is there a way to tell which calling button switched on after the call is connected to the system of UCCX?  We have a call center, and we transfer people for a 3rd party via pressing the number 2.  Is it possible to see if someone is pressing the buttons right through CDR?  If not to CDR, then where?

There is a possibility that you can capture events of DTMF using IOS commands.

If the calls come from outside (PSTN) via voice gateway you can configure dtmf method NOTIF SIP / RTP NTE in dial-peers.

Check out this blog https://anetworkerblog.com/2011/02/06/dtmf-on-voip/

If NOTIFY SIP/INFO, you can capture even via the PICS Messages

If RTP NTE command you can use voip rtp debugging session named event indicates when the call is active to discover the entered digits.

Otherwise you just extract the RTMT SDL and translator allows to analyze the call and find the entered digits.

Here I havd showed an example of method of dtmf H245 Alphanumeric between CUCM and voice gateway. Call Earth to Script UCCX.

https://supportforums.Cisco.com/document/13098596/how-extract-userinputd...

Please note if found complete user!

Tags: Cisco Support

Similar Questions

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    =============================
    Please do not forget to messages useful rate, by clicking on the stars below.

    =============================

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