No App Store on the iPod of my child

I bought my daughter age 7 years an iPod for Christmas (no judgment trolls please) and I got together with its own identifier apple, music and apps etc., charge upward and then put back in the box while he was ready to go for it when she opened this Christmas morning.  (children under 7 are not known for their patience).  Everything seems to be going along fine, but I wanted to add a new educational application to his iPod and realized that there is no App Store or iTunes.  I'm guessing that it's because she's 7 and only apple automatically limited which, okay, fine, but otherwise, how even add anything family share?

I thought maybe it was something I have to do through iTunes... So I sync his iPod with iTunes on my laptop under his ID apple and when I click on apps on the left side it shows all applications with install or Remove button respectively, but they appear grayed out and won't let me click on them.  So I can't install or remove anything from there either.    I return to the iPod to try to remove an app by holding down until everything is "shakey" and none of the applications then the small x on it to remove.  UGH.

I'm going under settings to try to find an option, try everything what I request a password, which is apparently not the unlock code for the phone, and which for the life of me, I can't put in place.  I have tried every combo of 4 numbers, I think I would have used.  So now I can't add/delete whatever it is, music, apps, nothing.

So of course, I have several questions:

(1) is this normal that there no iTunes or App Store?  I though they would be there, but she was having 'ask to buy '.

(2) if they are supposed to be, how do they return?
(3) if they are not supposed to be there, how to add or remove anything from the iPod?  What's up with the "shakey" but no thing x?

(4) what happens in iTunes that I can not install/remove from there?  I don't remember that to be a problem when I originally set up the iPod.

Thanks in advance for any help you can offer.

It seems that Restrictions have been set hidden the App store and iTunes. To change the view:

Restrictions of use on your iPhone, iPad and iPod touch - Apple Support

Restrictions can also be set to prevent removing applications. Note that the applications provided with the device cannot be removed, and here there is no x by those

Tags: iPod

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