No internet access when it is connected to the modem

HI I have an Ethernet cable modem BEFMCU10 model v3 connected to a Netgear n100 v2 wireless router. The modem works only when it is connected with the wireless router. When I try to connect Ethernet. Modem to PC, it does not connect, there is no internet access. My ISP is Comcast (Xfinity). It's really weird because how is it possible that theres internet via wireless, but when I connect my modem via Ethernet, I have no internet access

I remember the first time I activated my modem there is xfinity software that did something to my modem but I don't think it has to do with anything he just install something in my laptop. I did a clean install of the software or anything has been removed.

> Sometimes I download things and I prefer to use the physical connection because its faster.

You will get the same benefits and an easier time using a wired connection to your router, rather than the modem.

> My prolem is resolved, I followed your instructions, thank you

You are welcome. Please mark as replied to close the issue.

> is - this quite useful to purchase a Docsis 3.0 modem

You can check this with your cable provider, but probably not.  Unless you have a very high speed (usually of company type) cable plan there would be no advantage.   You also must be sure that any modem you purchase is compatible.

Tags: Windows

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