No internet connection with new Netgear N600 DGND3700v2

Similar Questions

• HP laptop could not connect to the netgear N600 router secure

  New laptop HP MAY connect to the Netgear N600 dual band router if NO guarantee is enabled, but it cannot if security is enabled on that either WPA, WPA2, WPA2-PSK regardless.  It can connect too well if wired (of course).

  I reloaded the drivers and all the usual remedies but not joy.  Also I tried using a USB WiFi adapter with the same result, unable to connect with security enabled.  All other devices connect very well including 2 Iphones, Tablet android, Apple TV, Apple MacBook pro, printer, etc. then it does seem like a router problem.

  Laptop is slightly, around the age of 6 months running Windows 8.  As a temporary workaround I disabled DHCP, security and peripheral isolation enabled 2.4 ghz radio router static address then attributed to the laptop, not a lot of security, but that's all I have.  I moved all devices except a (2.4 ghz only) iphone on the active side of 5 ghz on a different SSID with WPA2.

  It seems that the OS has a problem with the hold of encryption in the stack, or maybe it's a hardware problem.  Whatever it is, it works very well with an open WiFi but died completely when any type of security at all turned on, same WEP.  I arrived at the end of my knowledge here and short of a relatively new machine of retirement or try a full reload of the OS (Win 7 X 64 use), I'm stuck.  It is the only system to win 8 I worked (OS nasty if it is).

  Any ideas or suggestions?

  I know it's late, but there are probably people searching on the net because of this problem just as if I were stupid. I got a new laptop Windows 8.1 and plugged into my router to set up. Worked without problem. I unplugged the ethernet cable and jumped on the wireless, typed in my network key and hop, connected with no internet access or other useful functions. Long story short, eventually work was by using the automatic connection on the router (the one at the bottom that looks like a radio with 2 waves coming out of it) to connect the first time instead of manually typing the password.

  You will need to clear your computer auto-enregistré on the network so that you leave cool to do that. At least, I assume that. My laptop has a dual band wireless card, so I just shot on 5G and serves as my network "expenses. After he successfully connected to that one however, my laptop is now having no problem with the 2.4 G which was faulty in the first place.

  Who knows why he can be configured automatically, but don't let you not type the password yourself. In any case, I hope this helps someone!

• problem with WiFi connectivity with new Ipad Pro.  Unable to connect to the wifi at home.  My other devices (mini mac, iphone, iPad 2) all work fine on my wifi at home.  I am able to connect Ipad Pro wifi work.

  Problem with WiFi connectivity with new Ipad Pro.  Unable to connect to the wifi at home.  My other devices (mini mac, iphone, iPad 2) all work fine on my wifi at home.  I am able to connect Ipad Pro wifi work.

  On the Pro iPad, tap settings > general > reset > reset network settings

  You will need to re enter your Wi - Fi password.

  Then try to connect to your Wi - Fi network.

  If this does not help, more available in this support article suggestions > If your iPhone, iPad or iPod touch connects to a Wi-Fi network

• Internet connection with Windows XP, SP3 and Airport Extreme - the status is always "absorbing network address.

  My Airport Extreme connected my IMac immediately, but I am not able to connect on the side PC. Airport utility does not 'no matter what Airport wireless devices". When you check the status of the internet connection with PC tools, the correct network is indicated and shows an excellent signal strength. The status is: "absorbing the network address. However, nothing happens.

  Under 'Repair the wireless network connection', it shows, "Windows is taking the following steps: your IP address renewal" even once, nothing happens.

  Under hardware I show Atheros Wireless Network Adapter and the mention: "this device works correctly.

  Yet, no network connection. Any help will be greatly appreciated.

  Hello

  Keep the changes and open the wireless. For example, to disable security in the router (turn on when to managed to connect).

  You can also try the wireless in a friends house, or an Internet café to get a frame of reference for this behavior elsewhere.

  -------------------

  Wi - Fi in general.

  These steps and tell us where is the breaking point.

  Check the Device Manager for the wireless card valid entry.

  http://www.ezlan.NET/Win7/net_dm.jpg

  If there is no valid entry, remove any entry from fake and re - install the drivers for the wireless card.

  Check network connections to make sure that you have a network icon/entry wireless connection, and that the properties of the icon (right-click on the icon) are correctly configured with the TCP/IPv4 protocol in the properties of network connections.

  http://www.ezlan.NET/Win7/net_connection_tcp.jpg

  ------------------

  The wireless card drivers much also install utility wireless of the seller.

  Make sure that if there are teas from Wireless Utility of seller does not work with the native Windows wireless utility (Service WLAN).

  ----------------

  Make sure you firewall No. preventing / blocks wireless components to join the network.

  Some 3rd party software firewall continue to block the same aspects it traffic Local, they are turned Off (disabled).

  If possible set up the firewall correctly, otherwise totally uninstall and get rid of its remaining processes that permit the own local network traffic flow.

  If the 3rd party software is uninstalled, or disables, make sure Windows native firewall is active .

  party like Hello and NetMagic 3rd network managers can block local traffic too.

  ---------------------------

  Stack TCP/IP work should look like.

  Right-click on the wireless network connection card, select status, details and see if she got an IP address and the rest of the settings.

  http://www.ezlan.NET/Win7/status-NIC.jpg

  Description is the data of the card making.

  The physical address is MAC of the card number.

  The xx must be a number between 0 and 255 (all xx even number).

  YY should be between 0 and 255

  ZZ should be between 0 and 255 (zz all the same number.)

  The date of the lease must be valid at the present time.

  * Note 1. IP that starts with 169.xxx.xxx.xxx isn't valid functional IP.

  * Note 2. There could be an IPv6 entries too. However, they are not functional for Internet or LAN traffic. They are necessary for Win 7 homegroup special configuration.

  ---------------------------------------------------

  A message in the small window that says connected wireless doesn't means that you are really a valid functional connection.

  Above everything is OK, you must be able to connect to the router.

  Connection to the router means that you can enter the IP of the router base in an address bar in one go, being able to connect and configure the router menus see.

  If it doesn't connect to the router, journal newspaper from any computer that can connect to the router wirelessly with a wire, disable wireless security, make sure that the wireless SSID broadcast is enabled and try to connect with no. wireless security.

  Enable security wireless after you eat to make a functional connection.

  Jack - Microsoft MVP, Windows networking. WWW.EZLAN.NET

• Having trouble with my internet connection through wifi. N600 router is what I think.

  I had some problems with my internet connection recently via my wireless router. I get the little triangle yellow and with the connection at different times and I can't call my local internet provider because it still works when they are open, and then it closes when they are closed. I recently bought a Google Chromecast and some think it might interfere with the connection, but I don't see how. When I reset the modem router and cable by unplugging and plug their return they sometimes get the rear connection but it's annoying not knowing when it will go off again, then come back. A few months before the connection out sometimes but not several times a day. If you need additional information such as the type IP DNS stuff I can get it. Also recently I have updated the firmware of the Netgear if that makes a difference. Thank you!

  Thanks to all who responded. I talked to my ISP and discovered that the modem was abandon the connection because he was old and he sold me a new and things work fine now. Thanks again!

• Internet connectivity with iOS 9.3 problems

  I have an iPhone handset 6

  Since the update the handset does not connect to the internet.

  Indeed, despite a complete network redefined and, when the connection through wifi to my router at home and tries to access the internet - no luck!

  IPhone 6 combined - still on the old version - disorder web access my wife.

  I can only put it down to the upgrade and the information circulating on the net about similar issues.

  The iTunes doesn't seem to recognize that there is a more recent patch for the 9.3 iOS version 13E233. Some sites there indicate iTunes should detect a fix updated since this original version. I saw the reference to 13E234.

  Help, please. Frustrating that *!

  iOS updates regularly change of variables operating system which, from time to time, will affect negatively other parameters and the features of the component on the device (including WiFi).  In addition, this can be a problem with your carrier and the specifics of your plan data or of the SIM card in your device settings that need to be addressed or refreshed.  To update the carrier settings, place a call to your carrier and place them on your device.

  This particular issue on the side of the Apple of street connectivity has been surfacing regarding the update and its been mainly a question of the environment such as WiFi access or your router (s) your help, I've had this as well and here are the most effective steps, I can give you to solve.

  WiFi/Internet environment

  1 restart your router

  2. check the latest version of the firmware on the router (router manufacturer and manual will have instructions on this one)

  Apple IDevice

  3. remove the WiFi access point of your iDevice which is the blue tick, if its power to establish at least a connection with your internet facing router it is a very practical and viable step to achieve. Settings > WiFi > * WiFi Access Point name * > forget this network (another option is to simply renew the lease, which will be used in blue at the bottom of this screen) my recommendation is to forget this network and let your iDevice and the router to build a new pile of access point.

  4. (optional if nothing above has solved the problem on this point) reset network setting on your iDevice, you will probably need to provide credentials for your router here.  Settings > general > reset > reset network settings > restart

  5. last resort to restore your device using iTunes, using iTunes on your Mac or PC to restore the iPhone, iPad or iPod to factory - Apple Support

  It is a fairly complete set of instructions to identify it's a software or a configuration issue with your device.  If after that you had accomplished each of these steps, the problem is not resolved, move to consider a repair like the WiFi hardware physically in the device may be damaged.

  See you soon

• No internet connection with C6300 only cable modem/router - No. Ethernet cable plugged

  About once or twice a week I wake up my desktop PC and see an icon (bottom right) which indicates that I have no internet connection. When I run the troubleshooter network (right-click on the icon) it says to plug in my ethernet cable. I replaced the cable with another know good cable, but the problem continues to return (though intermittently). If I unplug the ethernet cable from the port of my C6300 Netgear and plug it back in the same or another port, the internet connection is restored. I'm on Windows 10 edition 64 - bit OS on my desktop tower PC (Dell). My internet provider is Cox Communications through their cable with up to 100 Mbps of speed. My Netgear firmware version is V1.02.20 to help you can provide me to solve this problem would be appreciated.

  Well, it has been a few weeks of performance without error since I replaced the Netgear C6300. So I close this investigation as "FIXED."

• PC cable loss of internet connection with router WRT160N V2

  I'm new to routers and I just added a router WRT160N (V2).  Wireless through my laptop is great. However, I have 1 PC connected physically to the router. The internet connection is sporadic on this PC. I have "wireless" internet service high speed and sometimes you click internet or check your emails, and there is no internet connection. It seems to be after the PC has been idle for a while. When you click on the internet icon PC on the router not even flashes her - it's like the PC and the router do not speak. If it does not connect, the connection is great. Any help would be appreciated!

  There is a known problem with intermittent connectivity and firmware to build 11 for the WRT160N V2. 11 is the current firmware on the Linksys site. Check if you have 11 build if your router is a V2.
  Downgraded to build 8 fits usually correct these deficiencies, but Linksys told several people that they do not have firmware version 8 to give end users.

  It's ONLY for the WRT160N V2 router. This firmware will not work on WRT160N V1.

  You can find it at http://audipages.com/router/

  Follow download them and instructions to downgrade firmware on this page.

• share my internet connection with another computer using a router

  My question is if I give you my wep key to another computer in my house so that it can access the internet will be my files or no matter what content of my computer stays private, I need to share my internet connection without sharing something else?. Thanks JF

  In general, it is safe to do so - just a person granting access to your network will not give them access to your files on your computer unless you are already sharing files with another computer on your network.  In this case, you want to check your sharing settings to make sure that the shared files are not available for all users of the network.  The thing I'd be worried, is whether or not the person you share with is "don't own"-no virus, malware, etc. on their computer, given that some of these programs can spread via a shared network connection.

  "Jeanfrancoisdoray" wrote in the new message: * e-mail address is removed from the privacy... *

  My question is if I give you my wep key to another computer in my house so that it can access the internet will be my files or no matter what content of my computer stays private, I need to share my internet connection without sharing something else?. Thanks JF

• RV082 and Windows 7, no internet connection with active firewall

  Hello

  I have a 1.3.98 - tm firmware RV082 and have recently upgraded several Machines to glass & RC for testing, but they can't access the internet.

  They can access all the other mahcines internal, but cannot ping the router.  The first Pc I upgraded was beautiful and accessible to the internet without problem.

  The second started Ok but then loses the internet connection.  It can access all internal machines and if I reboot it with XP (dual boot) it works fine.  He has been an operational machine without problems netowrk for 2 or 3 years.  I tried a diffetrn nic card and another cable froma different wall point in case there was a problem that XP could cicumvent and Windows 7 has been more difficult.

  Now the second PC has started doing the same thing and wont connect to internet.

  If I disable the firewall on the RV082 Windows 7 PC connect correctly.  Can I wathc the tray icon of system on the State of PC modification simply chagnign the status of the firewall on the router.

  Occasioanlly a PC will continue to work for a short period before losing internet again or blocked him.  I have checkled newspapers and others are no entries in the standard newspaper.

  I bypassed Vista Batteux ther so a setting or something I need to change on the window smachines, but as I have Windows 7 on test in withotu the Council to clarify a problem and my two lapotps and have connected through various cafes, Internet etc. even in Spain and Brazil without problem I tend to think it's a problem with the RV082.

  Any ideas would be helpful?

  Thank you

  Kevin

  All specifications are as follows, I tried you understand all of the same information if some irrelevant1 may be:

  No antivirus on the PC yet!

  IBM PC with 4 GB of RAM, pnetium 3.06, 80 GB hdd 2 partitions dual boot Windows XP and Windows 7 Ip static (but tests with DHCP as well) 10.1.2.13 - 2 3com 3cT 1000 + cards internal network - REaltek 10/100 (disabled)

  IP 10.1.2.13 void 255.255.255.0 Gateway 10.1.2.1 dns 222.222.222.14

  Reference Dell GX520 with 1 GB of RAM 80 GB drive hard new installation Windows 7 dhcp

  RV082 LAN 10.1.2.1 sub 255.255.255 DHCP issue. In theory irrelevant, but there are 3 VPN tunnels to the 10.1.3.0, 10.1.4.0 and 10.1.5.0 networks

  WAN1 222.222.222.11 void 255.255.255.248 gw 222.222.222.14 dns 222.222.222.14

  WAN2 disabled/empty

  Loads of transfer App for phone system Avaya, RDP, HTTP, HTTPS, FTP, TFTP, SMTP, POP3, Netware etc etc etc.

  IP 222.222.222.14 is a 3com office connect ADSL router

  LAN 222.222.222.14 sub 255.255.255.248

  WAN DHCP of BT ADSL

  222.222.222 ip addresses have been changed for safety!

  This set up was valid for 2 or 3 years without problems

  Hey Kevin,

  To clarify, we have not heard of this I didn't think (I am curious as well), did this start happening when you upgraded the computers?

  Its sounds like it from what I've read, and also you can generate by activating and deactivating the FW on request, but this didn't happen until you have changed the PC SW?

  If it does, then, looks like soemthing SW PC made and maybe you can endure a wireshark trace and try to sniff which continues when the PC tries to access the internet.   I'm not asking to review track, only that it can help you.    If you feel like it is a defect of the Cisco product, you can open a folder with the Small Business Support Center and they will watch the track with you.

  Steve DiStefano

  IS

  Sales Channel field in the United States

• WndOws 7 internet connection with multiple users problem

  I just got a new PC running Windows 7.  I have set up the accounts of four members of my family. When you configure access intenet (Verizon DSL) I got a window saying I could not share a connection high speed and had to set up a for each user.  So I set up a connection high speed for each user with the same login information.  The problem is that the first time that a user logs on, it works fine, but as soon as I switch users, the Internet connection is very slow or not there--Explorer said for the page to load, but it is very slow and always interrupted by and windows error message.  the broadband to disconnect and reconnect do nothing to solve the problem.  The only thing that fixes it is to restart the computer.

  Hi HWEng,
   
  This error message do you receive when you try to use internet explore in another account? Also post the exact error message so that we can help you better.
   
  You can run the troubleshooter and check if that helps.
   
  1. click on the Start button and then click Control Panel.
  2. in the search box, type troubleshooting, and then click Troubleshooting. Click View all, and then click Internet connections.
  3. follow the directions in the wizard.
   
  For more information http://windows.microsoft.com/en-us/windows7/products/features/windows-troubleshooting
   
  If you are still having the same problem then, I suggest you to remove the connection parameters to broadband and then turn off UAC (user account control). Now set up a connection broadband for all user accounts and check if it works.
  http://Windows.Microsoft.com/en-us/Windows7/turn-user-account-control-on-or-off

  Internet Explorer does not start or stops responding
  http://support.Microsoft.com/kb/926449
   
  You can also see error messages in the event viewer. If you find error messages after return the exact error message.
   
  Measures to check the application event log:
   
  1. click on start.
  2. in the search box type eventvwr.msc, and then on enter.
  3. now, click Application in the event viewer (local).
  4. now locate the event log on the right side of the event viewer window.
   
  http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer 
  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer
   
  Hope this information is useful.
   
  Umesh P - Microsoft Support

• Loss of internet connection with windows 8

  I bought recently (in the last 3 months), a desktop HP 110 and a Dell desktop all-in-one computer.  As long as windows 8 and I use ATT Uverse to provider for my network.  I also have a Microsoft Surface with windows 8 as connected to the network.

  On the desk tops HP and ell I keep giving up network and restart the computer to restore the network connection.  It can happen at any time during the operation. I had AT & T technicians come out mind 3 times he stood not a replacement and all the equipment and lines.  I HAV had computers swept for viruses, malware, etc. twice.

  Only the compatibility between 2 computers is windows 8.  Is this a problem of windows 8?

  Hello

  Suspect network drivers, although other factors may be in play and it
  the problem is probably a combination of factors. Don't forget to check with
  HP and Dell Support, their documentation online and the drivers and ask
  in their forums on known problems.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  Dell support
  http://support.Dell.com/

  Dell support drivers - product manual & warranty Info (left side) - and much more
  http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

  Dell forums
  http://en.community.Dell.com/forums/

  Dell PC Diagnostics
  http://www.Dell.com/support/Diagnostics/us/en/19/

  ===================================

  Free Wi - Fi and wireless problems
  http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Note the use of Win Key + X and Win Key + W (to access control panel, run,
  and settings according to needs). Win + D key calls to the office and use
  Win Key activates / deactivates the desktop and start screen.

  --------------------------------------------------------------

  Control Panel - Network and sharing Center - solve problems

  References to Vista also apply to Windows 7 and Windows 8.
  
  Your router be guess here, you have successfully updated the firmware a possible
  solution? And I would update your WiFi drivers on computers. How far away are they
  you have set in the router? Are there obstacles in the path? (Are not
  Assume that even a new router firmware updated.)

  Actually try updating your driver and disabling the network logon.

  Control Panel - network - write down of the brand and the model of the Wifi - double click
  top - tab of the driver - write version - click on update driver (can't do
  nothing that MS is far behind the certification of drivers). Then right click on the Wifi
  Device and UNINSTALL - Reboot - it will refresh the driver stack.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Microsoft - How can Windows 8 - I fix the network adapter problems? (Do not forget to see
  This section-> update the NIC driver).
  http://Windows.Microsoft.com/en-us/Windows-8/fix-network-adapter-problems

  Drivers and Microsoft - Windows 8 - Hardware
  http://Windows.Microsoft.com/en-us/Windows/hardware-drivers-help#hardware-drivers-help=Windows-8

  Microsoft - Windows 8 - why Windows is not find my device?
  http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-device

  Microsoft - Windows 8 - what happens if a device is not installed correctly
  http://Windows.Microsoft.com/en-us/Windows-8/what-device-isn ' t-installed-correctly

  Download - SAVE - go where you put it - right click – RUN AS ADMIN.

  You can download several at once however restart after the installation of each of them.

  After watching the system Maker you can see the same device manufacturer
  more recent versions. (Those become your fonts of rescue system manufacturer).

  Repeat for network (NIC) card and is a good time to get the other update
  Drivers Windows 8 like updated drivers.

  ------------------------------------------------------

  Make sure you know the details of connection to your wireless router - SSID and password.

  You lose connection when you do and have to redo your logon.

  Control Panel - Network & Sharing Center - set up a new connection or network

  -----------------------------------------------------

  And:

  TechingItEasy - how to join a Wi - Fi network in Windows 8 by MVP Andre Da Costa
  http://techingiteasy.WordPress.com/2012/06/09/how-to-join-a-Wi-Fi-network-in-Windows-8/

  Microsoft - Windows 8 - Web & Networking
  http://Windows.Microsoft.com/en-us/Windows/Web-networking-help#V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1&Web-networking-help=Windows-8

  Microsoft - Windows 8 - Wi - Fi & Networking
  http://Windows.Microsoft.com/en-us/Windows-8/WiFi-networking#1TC=T1

  -----------------------------------------------------

  Microsoft - Windows 7 - Why is my Internet connection so slow? (applies to Windows 8)
  http://Windows.Microsoft.com/en-us/Windows7/why-is-my-Internet-connection-so-slow

  Microsoft - Windows 8 - wired and wireless in Windows problems
  http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Problems of Internet connection with a Satellite Pro A120

  Hi, I do not know if someone can help me, but I thought that it was worth a try, because I'm desperate.

  Basically, I can't here online with my computer.

  I am currently away from home, back to my parent's House. I usually am on AOL dialup, they are on the same but with broadband, and until last night, I managed to use their connection high speed without any problems.

  I've updated my AVG, and did an update windows yesterday.

  Today while I was doing something, my screen AOL flashed upwards (disconnected) but I thought nothing of it, until what I tried to get online this afternoon.

  Now, while I'm connected to broadband including wireless router controls and I said that I have a strong connection, I get up then a message of not being able to get an internet connection when I actually try and connect. I don't know if it's AOL or the computer, but because I can get on AOL by using the computer, my parents, I guess to it that I don't see that I did something to stop this connection.

  When you try to sign in to MSN messenger I'm also coming with a message that says that my DNS is unable to resolve my IP address. I don't know if that makes no sense?

  I tried to rebuild my log in the location using the AOL software, but it makes all the difference.

  If anyone has any suggestions as to what could happen, or better yet how to solve, I would be REALLY grateful.

  Thank you

  Kat

  First of all, you must check if one of you firewall don t lock you internet connection.

  In addition, you need access to network connections and in the LAN and WLan connection, you should check the general tab-> settings/properties of Internet Protocol (TCP/IP).
  All (IP, DNS, Getway, etc.) must be set to automatically obtain the address

  Last but not least, it would be appropriate to delete your AOL profile and configure everything again.

  Good luck

• internet connection with wifi Repeater

  Hello

  I can't connect my computer with a netgear wn3000rp wireless Repeater
  problem with the wireless card network or point of access
  Thank you in advance

  Hello

  You created this thread in the English version of the Microsoft Community. Please could you click on the globe icon to the world at the bottom left of the screen and then choose your preferred language. Now create your thread again.

  

  If you can't find a suitable language, please go here:

  http://support.Microsoft.com/common/international.aspx

  for other international support options.

  Thank you.

• Problems of Internet connection with Windows CE 6.0

  original title: frustrated

  I have a netbook with windows ce 6.0 and I tried each troubleshooting method that could think about my internet provider which is clear. The problem is when I'm at work I can use wifi there without any problem, but at home I can't all internet so the end result is clear wireless telling me that they do not support windows this. I know I'm not the only one with windows this or the one trying to get on the internet.

  Hello

  ·          You use a router to connect to the internet?

  ·          If Yes, have you tried if internet connection work when it is connected through an Ethernet cable?

  Question suits you best in the MSDN forums.

  http://social.msdn.Microsoft.com/forums/en/category/EmbeddedWindows

  Diana

  Microsoft Answers Support Engineer