No internet outside the U.S. blackBerry smartphones.

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• BlackBerry Bold 9900 not saved the network of Blackberry smartphones

  Hello

  I have Blackberry data services with my provider of Meteor, and that they worked with my previous Blackberry 9900. I had to replace it and bought a second-hand 9900, which was a feature of company on the Vodafone network. I have unlocked it and I am able to use the SIM for calls and connect to the internet via wifi, but I'm unable to activate Blackberry internet services. Host Routing Tables are empty and I can't save. In addition, in the e-mail settings, I get only the ability to create a company account.

  I did a full factory reset and I tried to save the Tables in routing host several times but nothing happens.

  Thank you

  Hello and welcome to the community!

  Start here please... you did some, but not all, these necessary things:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  In addition, please check this:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If there is a COMPUTER policy, please will then this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Finally, after all that, with a strong network carrier (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then again please contact your mobile provider for formal support. Please ask him to check very carefully as to why your BB cannot receive BIS of their network. There are several possible reasons (e.g., lost or stolen), and you will have to convince them to 'dig deeper' to understand why. Be aware that only they can do this research... nobody here has any access to this research.

  Good luck!

• Connection to Outlook Web - another of the problems of blackBerry Smartphones

  I'm not the only user BBY desperately struggling to connect to my email via Outlook Web... that's why I have a BBY is told by the way!

  I spent a lot of time with our manager network and we tried a number of combinations for the connected BBY, nothing seems to work.

  Of course, my network provider (Orange EN) say that they are unable to help, it's to do with BBY.

  Before I have to abandon bin and my BBY (after all these years of use of BBY) and get a more friendly user Smartphone, can someone help me solve this problem?

  Thank you

  BB

  Hello and welcome to the community!

  Here are a few things to try:

  • KB03133 How to integrate an e-mail address to Microsoft Outlook Web Access with a BlackBerry Internet Service account
  • KB18567 BlackBerry Internet Service cannot connect to an account, Microsoft Outlook Web Access using Microsoft Exchange 2007 or Microsoft Exchange 2010
  • KB04804 Error message when you try to integrate a Microsoft Outlook Web Access 2010 account
  • KB02858 Unable to integrate an e-mail address to Microsoft Outlook Web Access with a BlackBerry Internet Service account

  In addition, sometimes it's just not possible to configure via the interface for device... and your BIS carrier, from a PC/browser, Web site may be able to do so... here a partial list:

  • http://www.BlackBerryFAQ.com/index.php/Where_can_I_log_into_my_BIS_account%3F

  If you can't find your carriers, you would need to ask for the URL of it.

  In addition, since your BB browser, you can try this url:

  • www.BlackBerry.com/Integrate

  There are some limited circumstances where BIS cannot integrate properly in OWA... but this is usually a mismatch on the server side (for example, ISA) rather than anything else.

  You can also ask your network admins to check this:

  • KB11036 Requirements of connection and firewall for the BlackBerry Internet Service

  Finally, if something does not work, details will be much more useful... "nothing seems to work" provides us with nothing to diagnose any and so maybe you better frame. Step by step of what you try and exactly how each step results is always more useful. In addition, if the present error messages, the content accurate and full of people is extremely useful.

  Good luck!

• Frozen to the software update blackBerry smartphones

  I have a Blackberry Curve 9360 and it is frozen all by doing an update of the software (progress overall backup 13%).  It has been like that for the last two hours.  I tried to take out the battery, but it just goes back to the same screen when it restarts.

  Can anyone help please?

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Problem installing the update of blackBerry Smartphones BB App World

  I have a very old BlackBerry App World build my torch.  While I wait for a Z10/Q10, I try to update.  For some reason when I update to 2.1.1.2 to 4.3.0.26 I get a Setup error.  Any suggestions on how to do it?  I don't see a way to remove the BlackBerry App World and reinstall.  Thank you.

  -Eric

  Hi ericschiff

  Welcome to the Forums of the BlackBerry Support

  What model of torch you have! If you encounter a problem with the update you can try to re - install BlackBerry World. For which first of all, go to Options > device > application > locate and remove BlackBerry World of this list.

  KB10040 : How to view or delete an installed BlackBerry smartphone applications

  After deletion to perform a battery pull reboot by removing the battery in your device is on.  After you restart your BlackBerry browser go to www.blackberry.com/appworld and download the most recent version. Perform a restart after the installation.

  Try it and tell us if you feel any problem.

• Edge of b/w for the Switch from blackBerry Smartphones and MOBILE on Blackberry Curve 9380

  Hey, a few days back I bought Blackberry Curve 9380. Basically, I am new to the world of Blackberry.

  Usually when I'm at home, I prefer to use GSM only coz I have Wi - Fi. But when I swtich off the coast of data usage, connect to Wi - Fi, the browser and other internet applications say they are unable to internet.

  Also guide me how to change b/w GSM & edge network...

  Firstly your need BIS - Blackberry Internet Serives from Vodafone subscription, this is the unique feature that separates other Blackberry devices.

  Browser, Facebook, twitter and other applications require the BIS subscription. Only the appworld will work in Wi - Fi mode.

  You can change the settings of the browser for Hotspot to work over wifi, but I think the 7 OS will automatically detect it.

  If you have BIS subscription 3G is free.

• Internet issues with BB bold9000 blackBerry Smartphones

  OK, so I understand how to upgrade OS 5 but now since the update I can't get online through the browser. I don't have a data plan, but the man at bell assured me that I could go online in a wifi area, when I try to connect it says forbidden and that I don't have access to the page, what to do! It's frustrating!

  Shut up, Bell man was wrong.

  If you don't have a BlackBerry data plan, you cannot connect to the internet via WiFi.  You can disable your connection network and surf on WiFi, but unless your phone displays the small logo BlackBerry just left of the bars of signal on your homescreen, you don't connect.

  With other phones, you might be able to do so without a data plan, but it is not possible with a BlackBerry with a proper plan of BlackBerry.

• Update of the software of blackBerry Smartphones keeps freezing

  I have a Blackberry Bold 9700 and I try to update the software of 5.0.0.54 5 5.0.0.86 2.  Whenever I try to do that it freezes at "downloaded modules 540 534.

  Initially, I left the Blackberry at night (about 10 hours) and nothing happened, it was still frozen on '540 534.  I restarted my computer and I tried once again: no chance.  I restarted my computer and rebooted my Blackberry and turned on my wireless internet to the LAN and still no luck.  Does anyone have any suggestions?

  I found the solution to my problem and thought I would post it so that he could be of help to others.

  After choosing to update software, we see the following screen:

  

  If you choose the option "Show other versions" at the bottom left, we come to this screen:

  

  The second file in this list is the exact same software as the first file on the list.  However, the second file installed directly from my hard drive instead of internet.  I believe that this file was put in the list of software when I installed the 155MB file that I mentioned in the previous post.

  Once I installed the file from my hard drive there is no problem.

  I hope it is of some use to someone out there.

• Update of the software of blackBerry Smartphones

  Hi, my wife has a 9320 BB and I have a BB9900. Whenever a software update is available, I tend to update both at the same time via the BB Desktop Software. (the last being 7.1.2061).

  Today I plugged BB9320 my wife to the laptop for the load and the BB Desktop Software identified one update, 7.1.2753. In the end, I have connected my BB9900 but no software updates found, can anyone tell why this should be the case please?

  Thank you very much.

  Hi londonpride

  These device software are developed by BlackBerry, then released by respective carrier specific to each BlackBerry device model, carrier of your wife has published this specific version of the OS for BlackBerry 9320 and for you... you can have the newest software for your carrier device, so you are offered no updates for your BlackBerry 9900.

• Color of the bold 9900 blackBerry Smartphones please answer me

  Hi, I have I have white bold 9900 and work these days is not so good... .If I send my camera in the center of blackberry they fix my phone, but I would like if possible a bold 9900 black... .i wonder if blackberry change my color of the device or it is impossible? Thank you very much for always

  If your phone cannot be repaired, it will be replaced by the exact model you currently have. This includes the color of the phone. If they do not have the exact color, you may receive another but this is at the discretion of the Service Center for repair.

  I hope that helps you.

• Problems with the WEB BROWSER blackBerry Smartphones, use not wifi network to open some Web sites

  Hello I'm owner of BB BOLD 9900 OS 7.1... for the last two days I am facing a pretty annoying problem with the BB browser.

  It means not affects the device... it just annoys me.

  When I TURN ON my WiFi on my BB with the network carrier Sim already homepage active who has a Active on it and open the web browser BB, according to the website on which I open the web browser chooses between the internet Wi - fi OR internet BIS carrier which is weird. BECAUSE a default if the wifi is enabled, then the web browser MUST use internet wifi network carrier for navigation. YOU TUBE, FB and TWITTER.com all use my carrier netwrok to open bt soon I open BBC.com or CNN or any other site the wifi symbol appears on the right side and so it uses the wifi network... and disappears when I opened THE 3 SITES you tube FB n twitter.

  My knowledge is that when you activate THE wifi network, the WEB browser is intended to USE the wireless internet, NOT the internet carrier

  The next time I switchd off the the carrier signal, and then Turned ON one internet WI - FI and then opened the web browser of BB. so now all the opend website with wifi internet bt as soon as I open YOU TUBE or FB or TWITTER.com it post a comment... .that cannot visit the web page when the carrier is off. Please turn on the radio n try again... I mean IT SHOULD OPEN with internet wifi? WHY do network carrier sim to open the web page?

  I have checkd my browser settings and they are default and also my wifi settings I have reset the... the problem still persists?

  any idea wats going on?

  Please help is needed I'm annoyed about this problem...

  Thank you

  MR. KIWI... Good news... .i went to my carrier service center... Solvedo Problemo!

  Go to your service books and remove directories of service WAP browser in all directories of service WAP 3 I don't know the exact name, but all are related to the browser... WAP config something like dat... Just remove dem... .and HARD restart your fone... and try to use only wifi on your device with your carrier network off...

  mine worked... Let me know on urs... so now, the browser uses my wifi instead of my network provider when both are running...

• Using the map apps blackBerry Smartphones

  I'm quite new to the use of blackberry, I have a bold 9700, and I bought an app "gps maps using Google" for use if everything is fine but when I open it, it loads the map and my position, then when I ask him what anyone else, he said ' the available memory on your device is low. Close some of the items below. "there is nothing to close cause nothing else is running!" Then it shuts it self because ' I'm sorry! We close this page because he is too large to load. !! It is said.  Nobody knows what's going on and or what I can do to make it work correctly? Or a similar card application that will run on my phone please please adi...

  Google apps no longer blackberry support

  http://www.ZDNet.com/Google-kills-off-free-Google-Apps-offering-7000008467/?s_cid=E539

• Enigma of the password of blackBerry Smartphones

  Somehow, I blew it away and am at my last guess my password to logon. What happens if I use the last attempt and fails. Is any way to reset my password before I make my final guess?

  # Once you have exhausted all ten attempts, your information is toast.  If you made a backup of the data with BlackBerry Desktop Software or BlackBerry Protect you very well.  If you do not, uh... well, I could help you.

• During the game download blackBerry smartphones, blackberry froze and t...

  During the game download, blackberry froze and the game did load on my phone. I have the purchase receipt. What can I do to get my game?

  Hello!

  Use these instructions in the AppWorld user guide:

  http://NA.BlackBerry.com/eng/deliverables/7268/re-install_an_item_on_a_different_device_643962_11.js...

  See you soon!

• Contacts of the migration of blackBerry Smartphones

  I just got a new Blackberry Pearl 9100. I have 450 contacts that I would spend my old Blackberry Pearl 8110, but my USB data/port is twisted (always fresh, but does not seem to recognize the data port no longer then synchronize the traditional way with my USB cable from my Blackberry desktop manager). Is there a way to sync or migrate my contacts from my old phone to my new phone using Bluetooth or another method?

  Hi hoc333 and welcome to the community of BlackBerry Support Forums!

  Your only option appears to be sync via Bluetooth.  Take a look at this article for assistance:

  KB04132 - how to set up Bluetooth connectivity between a smart phone BlackBerry and BlackBerry Deskto...

  Thank you