No IP address obtained from WAN connection

OK, so this morning I reset my modem and the router, because my connection seems to slow down a little, and I started to have trouble staying connected to my ps4. But after that everything is back to the top, I tried to reconnect and had no IP address. I turned on my desktop, which is also wireless connected, and the same thing, not the internet, but he picked up the SSID of the router.
I have a Motorola Arris modem and a router Netgear WNDR4300v2, completely updated the firmware. The strangest part of this, is that any connection to the local network can always get on the net, as no matter what wireless connection that can pick up my 5 Ghz signal, IE. my phone, my tablet. But whatever it is in connection with the connection 2.4 Ghz cross the SSID and password of the router.
My IP address is set to set up automatically, and the door DNS and so on. I didn't even have a connection problem until I disconnected and reconnected the modem and the router.
I called Comcast, they said because I didn't buy their * beep * ty modem and router, they can't do anything, but my house is connected correctly. I called Netgear and the guy gave me the runaround because he was trained only to help people too computer illiterate to figure out how to even connect to the router. It does not however, check that all the lights on the router are well lit, and I don't notice anything wrong with the lights on my modem.

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Ive has apparently solved the problem of activation of IPv6. But I tried a playstation 4, and my windows 10 running desktop. My 2.4 was already on channel 11. And what I meant by: alert the SSID I meant that I would put in the password, he would accept the password, but cannot obtain an IP address.

Tags: Netgear

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