NO MESSAGE ERROR SCAN OPTIONS FOR HP PHOTOSMART 3310 ALL IN ONE

I have Windows XP and uninstalled and reinstalled the new software for the all-in-one HP Photosmart 3310, but evrytime I click scan, the scan menu comes up with 3 options, but being the 1. Select the computer the only clickable option. When I click on select a computer, it gives me the error message "no Scan option. Refer to device documentation to troubleshoot. "I had this problem before with my J3680 but solved the problem by reinstalling the software.

Please advice.

Thank you!

Hello divegirlusa,

I recommend that you try to run our utility Scan for diagnosis. The utility runs a number of tests, but especially, it performs a test designed to help with no option of scan of façade. The utility is on your product on HP.com support page, or you can simply follow this link.

Tags: HP Printers

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