No noise *-HP ENVY dv6t Quad Edition CTO (product: B6C68AV)-running 64-bit Windows 8

HP ENVY dv6t-7200 CTO Quad Edition (product: B6C68AV)

Running 64-bit Windows 8

QUESTION:

I had no sound * on the 'go get' speakers (that is, from the cooktop for the first time). I say no sound with an asterisk (*) because it makes noise, just everytime he tries to make the sound he is supposed to make ends up looking like a noise low echo a little sound for a movie like "Friday the 13th" when Jason is lurking in the Woods (i.e., cheh-Shh-Shh-Shh... kah-ka-ka-ka). At no point has the appropriate sound has played from the speakers (start, stop and everything in between)... it was either the noise low echo or a sequence of tick-tick-tick sounds.

TRIED SO FAR:

So far, I tried to solve problems by using the information below:

http://support.HP.com/us-en/document/c03257712

I tried each of the 'steps', but none of them are able to solve the problem. I should mention that it runs that diagnostic stuff are not errors... it seems to "think" the speakers work as it should.

I've seen many "solutions" here who describe the new drivers download (even though when I clicked on the audio driver update, it said it was updated). It makes sense, why one would need to do if the computer came originally pre-loaded with Windows 7 and the new OS W8 won't play nice with all the drivers existing, but I guess for me it is not make sense why a brand new computer which has Windows 8 pre-loaded would be defective right out of the box like that. Quality control does not check if the speakers correctly? Or could it just be a flaw introduced somewhere in the process of packing/shipping-related?

I would phone HP and request repair under warranty. Select your country here for the info page > Contact HP Envy The series has a separate section on the page of phone numbers.

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