No option to update your billing information

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• update your billing information

  Nice day

  I received an email the 24 a 3rd failed attempt of billing and update my billing information. Today, I wanted to update this information, but I can't do it. Open a cat who gave nothing at all. The rep told me that my sub has expired after the 3rd attempt of 23 billing. I do my monthly payments 28 and never had any problems before.

  The representative then tried to make me buy a 2nd subscription to solve the problem.

  Anyone has any advice on how to solve this problem or I have to do?

  Hi Crazyjoery,

  I see that you have an Adobe account under the same email as with forums.

  It seems to be a billing issue with your account that must be supported by our customer service team.

  Ask you to contact customer

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Let us know if you have more questions!

• Impossible to update my billing information

  Hey, I received an email 2 days ago:

  "Your Creative cloud membership will expire the 31.08.2016. We hope that you have been getting the best out of all that creative cloud has to offer. To extend your subscription, please update the billing for your account information, or add a prepaid card. »

  Then when I connect to Adobe and I click on update my billing information, I get the loading pop up window and an error:

  "We are unable to process the information. Please try again later or use a different browser. Please contact support if the problem persists. »

  So I tried different browsers and I have tried 3 different days and it still does not work. What should I do? Since I really need for my school and internship programs, so I can't let it end this week and we also paid for it last year so...

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Error: "there is a problem with your last payment. Please update your payment information. »

  I have a subscription to the CC since April 2016 here in Germany. I pay a monthly fee through Paypal. Each month, the subscription is supposed to transfer to Adobe.

  On 21 may, I received an email from Adobe indicating that there was a problem with my method of their choice of payment.

  Visit accounts.adobe.com I saw this:

  

  Even if there is an entry on the lower right side, saying: a Bill was created may 21, there is no entry on the paypal site, saying that the money was sent.

  In the Red Panel, it says (in German), "error!" There was a problem with your last payment. Update your details of payment of your service to continue. »

  I clicked on the blue link ("update your payment information"). Then I was asked to fill out a form (name, address, etc.).

  Then this window will appear:

  

  It is said: "we could not verify your address...". "etc.

  On the bottom there are two entries that say, "your registration" (on the left), "suggested address" (on the right side).

  I chose the suggested address, then he put me on accounts.adobe.com and it seemed to work as the Panel of red error message was gone.

  But the Panel of red error message to refresh the Web site's back, so nothing was fixed.

  What's not?

  Hello

  Please contact our support for this request here https://helpx.adobe.com/contact.html

  

  I hope this helps!

• I've just updated my billing information... now I'm opening the Prime Minister and it does not open. It is said he tries to verify the account, but it takes much too long. What should I do?

  I've just updated my billing information... now I'm opening the Prime Minister and it does not open. It is said he tries to verify the account, but it takes much too long. What should I do?

  There is no billing problems, please refer to the steps:

  We are having trouble to check your membership problem?

  When I open my creative cloud application he asks me my serial number?

  Concerning

  Stéphane

• How to remove the message "Please check your billing information.

  "Please check your billing information" is the title of a message that I get from Adobe, everytime I open my creative cloud Lightroom. The message asking me to update my billing information. I did so, following the suggested steps and I keep getting this message that account the days until I no longer able to access creative cloud. I went to an online chat with the customer support and was informed by the operator that he had updated my account information. It was three days ago and I keep getting the message that my account now has 24 more days to stay active. What can I do now?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• How to upgrade your billing information?

  How can I update your billing on my account information?

  Hi Rebecca,.

  You can either connect to your Adobe account and go in the "my information" section and make the changes or contact Adobe customer (http://helpx.adobe.com/contact.html ) "

  You can even join our chat support at http://adobe.ly/yxj0t6

• Hi all OneHow can you buy an IBook UK not available in Indian store a store; When you change the status of your country, your billing information and credit cards won't work; is there a solution for this using the same method of billing.

  Hello world

  How can buy you an IBook of UK not available in Indian store a store; When you change the status of your country, your billing information and credit cards won't work; is there a solution for this using the same method of billing

  There is no solution, if it is not available in your area, you can't buy it.

• Please check your billing information?   WHYYYYYYYYY

  I don't know what is happening. I have just been charged for my monthly subscription and suddenly, for a week, a message pops up saying "PLEASE VERIFY YOUR BILLING INFORMATION". I've done several times, but it's going to say the same thing over and over again. I signed up and in but nothing. I don't know what is happening and the Adobe support page is TERRIBLE!

  Can someone help me?

  

  Concerning

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• How can I go online to check/change your billing information. are all I'm offered product information

  How can I go online to check/change your billing information. are all I'm offered product information

  Hello

  Please refer to this article: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html

  Let us know if this helps!

• I bought Photoshop per month on my old computer. I have now updated the billing information on my new computer, to rent it again. Where can I download it?

  Hello. I rented Photoshop per month on my old computer, but then the computer died. I have now updated the billing information on my new computer, to rent it again. Where can I download it?

  HI Elizabeth,.

  Here is a link to download the app creative cloud Manager. Simply install the CC app and then download other applications.

  https://creative.Adobe.com/products/creative-cloud

  Thank you

  Scott

• Not sure... Program of cloud or Photographers' creative? I'll be able to switch from one to the other, AFTER I paid monthly fees of correspondents afterI have updated my billing information? Most fees/membership will be distributed accordingly?

  I'll be able to switch from one to the other, AFTER I paid the monthly correspondents after that I updated my billing information? Most fees/membership will be distributed accordingly?

  All CC commitments are for a year at least. You can switch to a higher level at any time program, but the demotion to a lower level can be a set of songs and dances. Whatever it is, you will still have to get in touch with aid for sale for these questions, so there is little point in dragging this post and explaining everything "and if...?'s.

  Mylenium

• Error message "Please check your billing information.

  I get this message whenever I run an adobe cloud application, my credit card has expired last month and I inserted a new card to make the payment, but still this message. I can't communicate with you guys because the "chat support" does not work, please I only have 9 days to solve this problem where it says it will block creative cloud and I'm in the middle of an important work. I've updated my contact information (credit card) 7 or 6 days ago and the message remains. Here is the image.

  

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• How update the billing information for CC?

  Hi all

  I don't know what else to do. I can't have full access to the features of Adobe. I am a member of comprehensive plan. I have access to all the programs, but my storage quota shows that 2 GB, instead of 20 GB. I work on two computers and cannot sync my work because it reads I've exceeded my quota.

  If I check my billing information, it displays two different plans. One expired terms of photography and a full member. Initially I had the intention of improving the photography to full membership. Instead, they began to double billing me. They canceled a plan to freedom of membership, who wrote my billing information. In all systems, I show as a free member even though I have and must have access to all applications.

  I contacted this service of cat off the coast, but they have not resolved my problem and so far had made things worse. (I can't cancel either plan on my own.)

  I'd appreciate your comments, suggestions and others. I enclose some screenshots.

  

  

  

  

  

  To update billing please contact customer service

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html