No real problem set not as I thought

On 12 July, I had a problem and I thought it was fixed.  But I guess it's like pealing an onion, framework has been set, but the non-genuine "Windows" problem continues.  Here is a short summary of my condition and details.

I use your desktop HP Pavilion 9270t with Windows 7 Home Premium OS.

My hard drive starts to give me notice that it was about to fail, then in March I replaced it with another (also at HP).  I have restored my software using a System Image, I had done before replacing.  Everything works fine on the computer now... except that I recently started getting the 'not genuine' opinion.  It started shortly after I allowed Microsoft to install some type of authentication software.  After I had my opinion I checked and could not find any trace of the updates of Windows because I had replaced the hard drive in March... so I think that Microsoft had determined that it was not genuine, earlier, but I have no notifications.

To read other issues on this site, I ran the MGA diagnostic tool and presented the results here.

With suggestions of the community Andre Da Costa had run the CMD:sfc / scannow.  It found problems and could not fix all of them.

With suggestions from Bryan Neil, I've run Slui 4 and the automated phone system says my numbers do not match their records.

I started the revision of all the details and found that the last few digits of the product key in the diag MGA did not match the sticker on the side of the computer.  So I called Microsoft windows supports and they helped me to re - activate my windows using the numbers on the sticker, running Slui 3.  The activation was successful.  I ran MGA diag again and he started to "Validation status: genuine" I restarted my computer and did not get a message "not authentic".  I thought that my problem was resolved.  So, I said has been answered to my question, which I think is closing in on the discussions.

Well, later in the night, I had an another 'non-genuine message' and I got another one this morning when I started my computer.  Also, I can not Windows 7 update, always.   That's my long story in a slightly shortened version.  I still have a problem.

Of course, I'd appreciate other ideas and help.

Here is the diag MGA that I just finished running (the partial product key now matches the thumbnail, but the ID of the product is only partially...) "I don't know how this is used or matches what 00359-OEM, everything else does not work):

Diagnostic report (1.9.0019.0):
-----------------------------------------
Given WGA-->
Validation status: genuine
Validation code: 0

Code of Validation caching: 0x0
Windows product key: *-* - MXKGC - B7F6X-HQKPX
The Windows Product Key hash: PjfejluLd3FMEE5aD + qT4X5F/N0 =
Windows product ID: 00359-OEM-9800882-73385
Windows product ID type: 8
Windows license type: COA SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F8D30632-1660-4120-98D0-3F514E7BEAE2} (3)
Admin: Yes
TestCab: 0x0
WGA Version: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.130104 - 1431
TTS error:
Validation of diagnosis:
Resolution state: n/a

WgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002

WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 100 authentic
Microsoft Office Basic Edition 2003 - 119 cryptographic error
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

Other data-->
Office details: {F8D30632-1660-4120-98D0-3F514E7BEAE2}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-HQKPX00359-OEM-9800882-733858S-1-5-21-340953277-359391989-2309039599HP-Pavilion,AZ237AV-ABA e9270tAmerican Megatrends Inc.. 5.06 20090917000000.000000 + 00002FE3D07018400FE04090409Pacific Standard Time(GMT-08:00)03HPQOEMSLIC-CPC100119Microsoft Office Basic Edition 20031157D5D0BAD020F14yiL/XJf7QTRJ6qageo4/JbR5YWY =73102-OEM-5690627-261396

Content Spsys.log: 0 x 80070002

License data-->
The software licensing service version: 6.1.7601.17514

Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-873385-02-1033-7601.0000-1952013
Installation ID: 000102308351704704389930509252987522071275601813730284
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: HQKPX
License status: licensed
Remaining Windows rearm count: 4
Trust time: 15/07/2013-08:00:51

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
Beyond: 0x000000000001EFF0
Event timestamp: 7:9:2013 18:07
WAT Activex: registered
WAT administration service: registered

--> HWID data
Current Hash HWID: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAln34dORkHlZ + JrysmoiqTYNLxNN2Vg ==

Activation 1.0 data OEM-->
N/A

Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
SLIC SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

Analysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

See if this post for a similar problem solves your problem: http://social.technet.microsoft.com/Forums/windows/en-US/c0250c95-cbe1-4381-814d-4f188bacbdcf/windows-7-is-suddenly-saying-that-it-is-not-genuine

Note the comment on the Intel drivers as one of the possible causes

J W Stuart: http://www.pagestart.com

Tags: Windows

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