No sound on my HP Envy with Beats audio after Windows 8.1 download
I recently downloaded Windows 8.1 and since I was that I get no sound on my HP Envy. When I check the volume control I get an Audio enhancements problem message that says "widows found tat audio enhancements en problems the following device:"
Speakers /HP (IDT High Definition Audio CODEC)
You want to disable driver for this currency improvements? »
If I click 'Yes' or 'no', need me for speakers / properties of HP and nothing make it seems to make a difference. Help, please! I'm on holiday at the moment so won't be on the computer for a few days - is going to be camping.
Hello
Try the following.
Download IDT Audio Installer on the link below and save it in your downloads folder.
http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63555.exe
One time finished, open windows control panel, open Device Manager and open sound, video and game controllers. Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.
When done, shut down the laptop by holding down the key SHIFT left click Shutdown to temporarily prevent a hybrid boot.
Disconnect the power adapter and remove the battery. Press and hold the power button for 20 seconds. Reinsert the battery and plug in the AC adapter.
Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu. Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER. Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.
Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete. Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation. Once this done, do a right-click the speaker icon in the taskbar and select playback devices. Left click "Speakers/HP" once to highlight and then click the Set Default button - check if you now audio.
Kind regards
DP - K
Tags: Notebooks
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