No sound on my HP laptop
Product name:
Dv6-7214nr HP ENVY notebook
Product number: C2L40UA
Windows 8 operating
There is no sound on my HP and when I try to test there is a window that appears saying there is another program running even though I just started to the top of the laptop work. The computer for the volume icon also will not "mute" when I push the mute button it.
Hello
Try the following.
Download IDT Audio Installer on the link below and save it in your downloads folder.
http://ftp.HP.com/pub/SoftPaq/sp59501-60000/sp59654.exe
One time finished, open windows control panel, open Device Manager and open sound, video and game controllers. Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.
Once complete, download and reinstall the Chipset driver at the following link.
http://ftp.HP.com/pub/SoftPaq/sp58001-58500/sp58388.exe
When you're done, shut down the laptop by holding down the key SHIFT left click Shutdown to temporarily prevent a hybrid boot.
Disconnect the power adapter and remove the battery. Press and hold the Power button for 30 seconds. Reinsert the battery and plug in the AC adapter.
Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu. Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER. Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.
Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete. Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation. Once this done, do a right-click the speaker icon in the taskbar and select playback devices. Left click 'Speakers and headphones' (or speakers/HP) once to highlight and then click the Set Default button - check if you now audio and determine if the mute led functions correctly.
Kind regards
DP - K
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