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My computer starts normal and the screen returns to choose a user account (we have only 2 users). If you click on a user that everything works, great and all programs operate normal. If you choose the other account, he goes to a clear blue screen with only a cursor instead of run my normal desktop. No start menu, the desktop icons,... nothing, but blue! If I start it in safe mode, I see everything that needs to be on my desk under normal features so I don't know the files and desktop settings are still there but am obviously limited in safe mode for what you can do. I had some freezing issues and thought I might have disabled application in the Manager of tasks that I wouldn't by chance, but not sure. I tried a system restore to get the settings from a week ago, but nothing has changed... just a blue screen. Is there a file I can enter to run which could remedy?

There is no program in the task manager that would do what you feel - nothing that you turned off or that it would result.  If it had been reset to start in safe mode, instead of the normal mode, he would do this (not go to the blue screen).  It could be a more general problem, but I tend to rule that out at the moment (although we have to return) because one of the accounts works very well.

Your user profile may be corrupted.  To fix this usehttp://windows.microsoft.com/en-AU/windows-vista/Fix-a-corrupted-user-profile.

I hope this helps.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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