Norton 360 diagnosis reported: Microsoft ISATAP Adapter #2 is malfunctioning and windows cannot load the drivers required - code 31.

Original title: ISATAP adapt #2 does not properly. How can I solve this problem?

My Norton 360 diagnostic report detected a hardware device unusable.  The device type is: Microsoft ISATAP Adapter #2 and the device situation mentions that it is working properly and windows cannot load the drivers required - code 31.

I think that it is also affecting my internet connection and disrupt its speed.

Can you please help with this question?

Thank you very much
Tony

Hi Tony,.

You can try reinstalling the device driver and check if it works.
Uninstall and reinstall the device in Device Manager.
a. Click Start, type devmgmt.msc and press to enter.
b. Locate the Microsoft ISATAP Adapter device
c. right-click on the device and select uninstall
d. restart the computer and check.

You can also consult the following article:

On a Windows Vista-based computer or on a Windows Server 2008-based computer, the Microsoft ISATAP map appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message
http://support.Microsoft.com/default.aspx/KB/932520

Hope this information is useful.

Tags: Windows

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